Thursday 5 February

The Allpay issue affecting debit and credit card payments has now been resolved. If you’re still experiencing difficulties or need further support, please contact Allpay on 0330 135 9510 or via email at [email protected].

 

MP and Councillor enquiries

We know that you'll be speaking to Hyde customers in your local community and will want to get in touch with any issues they raise. 

It’s really easy to contact us through our dedicated route for elected representatives. Please email [email protected]

You’ll receive an email straightaway with a unique case reference number, to help you and us keep track of all the important details. We’ll review your enquiry and respond within three working days. 

It will help if you can include the customer’s name, address and as much detail about the issues as you can. We’ll take it from there and keep you in the loop until things are sorted.