By phone

By phone

If you're an existing Hyde customer or homeowner, call us from a landline or mobile on freephone: 0800 3 282 282 

If you're a Tower Hamlets Community Housing (THCH) customer please visit THCH - contact us.

The quietest times to call are 10am - 12pm and 2 - 4pm on Tuesday-Friday. Our busiest day is Monday.

Our Hyde Customer Service team are available:

• Monday 8am - 5pm
• Tuesday 8am - 5pm 
• Wednesday 10am - 5pm
• Thursday 8am - 5pm
• Friday 8am - 5pm

You can use the same number outside of these hours to access our 24 hour emergency repairs service.

If you are a Hyde customer and wish to speak to our Income team, they are available to call Monday - Friday, 9am - 5pm (Wednesday 10am - 5pm). If you’re calling to make a payment or check your balance, the easiest way is to sign up to MyAccount and do this all online. There are also other ways to make a payment.

If you're reporting a repair for a Hyde home, please select option 2 for repairs then listen to the options and select the contractor for your area. Find out who your contractor is.

If you're interested in purchasing a new home with us through shared ownership or outright sale, call Hyde New Homes: 0345 606 1221