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Cleaning and gardening services

Many of our customers receive cleaning and gardening services for which they pay a service charge. On a routine basis, these services include:

  • cleaning of communal areas
  • window cleaning
  • gardening, including cutting grass and pruning shrubs

When required, these services also include: 

You can quickly and easily report any cleaning and gardening services requests using our online contact us forms.

Through the spring and summer of 2016 our cleaning and gardening services are changing with the introduction of new contracts to all properties we manage.

We’ve worked with our customers to develop the specification and service standards whilst recruiting a core team of contractors to deliver the services.

Frequently asked questions  

  • What are the specifications for cleaning and gardening services?

    The specification for the service you receive will depend on the type of building in which you live. The main way in which this will vary is how often services are provided. For example, most buildings will receive a weekly cleaning service, but this is increased to daily in busy locations where many residents share communal areas.

    The contractor who provides the service is responsible for informing customers about the specification, schedule and who the team is who are working where you live. This may be done by using the noticeboard or by providing introductory information directly to each household.

    We know some of our customers like to see the detail which supports the contracts, so you can download copies of the specifications here.

  • Which cleaning and gardening contractors will we use?

    Across four large geographical areas we have recruited shortlists of contractors to provide cleaning and gardening services. We call these lists frameworks. Within each area contractors compete on quality and price to win local contracts. The full list of our framework contractors is:

    • Acorn Environmental Services Limited
    • Central Cleaning Company Limited  
    • CGM Limited 
    • Chequers Contract Services Limited                 
    • Cleanscapes Limited  
    • Groundscapes Limited
    • Hi-Spec Services Limited     
    • Innovation Environment Services Limited
    • Just Ask Services Limited   
    • New Green Maintenance Services Limited
    • Pinnacle PSG 
    • Wealden Cleaning Limited                                
    • Wettons Cleaning Services Limited
  • Who are the contractors for my local area?

    Working with customers we have selected preferred contractors in the following local areas, to provide services with effect from 1 May 2016.

    Area

    Successful bidder

    Brighton and Hove

    Just Ask

    Greenwich and Bexley

    Just Ask

    Bromley

    Hi-Spec

    West Kent

    Cleanscapes

    Peterborough

    New Green

     London (North of river)

     Just Ask

     Chichester

     Groundscapes

     Surrey

     Groundscapes

     South East Coast (Kent)

     Cleanscapes

     East Anglia (exc. Peterborough)

     CGM

     Lewisham and Southwark

     Cleanscapes

     Stockwell and Kennington

     Cleanscapes

     Croydon

     Groundscapes

     South Hampshire

     Acorn

               

  • How do we check the performance of our contractors?

    We have arrangements in place to make sure our services are regularly checked for quality and value. We do this in the following ways.

    Contract managers 
    Hyde has three dedicated Contract Managers whose job it is to make sure the services meet customer needs and offer good value. Any Hyde staff member who visits a local area can assess standards of service. Contract Managers will inspect 10% of sites in their area each month, responding to staff and customer feedback.

    Contractor quality assurance
    We expect our contractors to play an active role in scrutinising standards through their own supervision and providing evidence to us when services have been delivered. If they encounter a problem, we expect them to let customers know and let us know how and when this will be corrected. Working with a smaller number of contractors overall allows us to refine these processes and share good practice.

    Customer feedback
    Customer feedback is one of the most important ways to inform us if there is a problem with cleaning and gardening services.

    Contractors provide their contact details and, if it is a simple issue, we encourage you to speak to your cleaner or gardener directly or contact the Contract Supervisor.

    If you are concerned about a more serious issue, then please do contact us

    Customer satisfaction
    Each month we ask an independent research company to carry out surveys with a range of customers on their overall satisfaction with cleaning services and with gardening services in their area. The results of these surveys then form part of the discussions we have with contractors at our monthly meetings.

 

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