We have arrangements in place to make sure our services are regularly checked for quality and value. We do this in the following ways.
Hyde has three dedicated Contract Managers whose job it is to make sure the services meet customer needs and offer good value. Any Hyde staff member who visits a local area can assess standards of service. Contract Managers will inspect 10% of sites in their area each month, responding to staff and customer feedback.
Contractor quality assurance
We expect our contractors to play an active role in scrutinising standards through their own supervision and providing evidence to us when services have been delivered. If they encounter a problem, we expect them to let customers know and let us know how and when this will be corrected. Working with a smaller number of contractors overall allows us to refine these processes and share good practice.
Customer feedback is one of the most important ways to inform us if there is a problem with cleaning and gardening services.
Contractors provide their contact details and, if it is a simple issue, we encourage you to speak to your cleaner or gardener directly or contact the Contract Supervisor.
If you are concerned about a more serious issue, then please do contact us
Each month we ask an independent research company to carry out surveys with a range of customers on their overall satisfaction with cleaning services and with gardening services in their area. The results of these surveys then form part of the discussions we have with contractors at our monthly meetings.