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Cleaning and gardening services

Many of our customers receive cleaning and gardening services for which they pay a service charge. On a routine basis, these services including:

  • cleaning of communal areas
  • window cleaning
  • gardening, including cutting grass and pruning shrubs

When required, these services also include: 

You can quickly and easily report any cleaning and gardening services requests using our online contact us forms.

For more information about how our services are delivered, you can read a summary of the cleaning and gardening contract specifications

Frequently asked questions

  • What do the new contracts cover?

    There are two main elements to the contracts - cleaning and grounds maintenance. We use the term ‘grounds maintenance’ because the service covers more than just gardening.

    For cleaning, we include:

    • Cleaning of internal common parts of the building (eg the lobby and stairway)
    • Cleaning of windows to common parts of the building
    • Graffiti removal
    • Pest control
    • Replacing light bulbs in common parts of the building
    • Bin hire and bin management
    • Supply of all necessary equipment and materials

    For grounds maintenance, we include:

    • Litter picking
    • Grass cutting
    • Weeding
    • Care of plants and shrubs, including pruning
    • Hard-standing maintenance, including sweeping
    • Tree surveys and tree maintenance (as directed by Hyde)
    • Play area cleaning and inspection
    • Control of invasive plant species such as Japanese Knotweed
  • What services will I receive?

    The contracts include a number of detailed specifications to address the different types of buildings Hyde owns:

    The main difference between the technical specifications is how frequently the service is delivered. For example, in a High Traffic building the same activities are carried out but on a daily basis rather than a weekly basis.

  • Who are the contractors for my local area?

     

    Area

    Your contractor

     Contact details

    Brighton and Hove

    Just Ask

    Phone 0844 7365956

    Email info@justaskservices.co.uk

    Greenwich and Bexley

    Just Ask

    Phone 0844 7365956

    Email info@justaskservices.co.uk

    Bromley

    Hi-Spec

    Phone 01322 620600

    Email helpdesk@hispecservices.co.uk 

    West Kent

    Cleanscapes

    Phone 01306 711730

    Email  hyde@cleanscapes.co.uk

    Peterborough

    New Green

    Phone admin@newgreen.co.uk

    Email 01707 871516

    London (North of river)

     Just Ask

    Phone 0844 7365956

    Email info@justaskservices.co.uk

    Chichester

     Groundscapes

    Phone 01306 711720

    Email hyde@groundscapes.uk.com

    Surrey

     Groundscapes

    Phone 01306 711720

    Email hyde@groundscapes.uk.com

    South East Coast (Kent)

     Cleanscapes

    Phone 01306 711730

    Email  hyde@cleanscapes.co.uk

    East Anglia (exc. Peterborough)

     CGM

    Phone 01366 388738  or Freephone 0800 160 1199

    Email operationswest@cgmltd.co.uk (grounds maintenance) Northamptonshire

    operationseast@cgmltd.co.uk (grounds maintenance) Kings Lynn

    Facilities@cgmltd.co.uk (communal cleaning) all areas

    Lewisham and Southwark

     Cleanscapes

    Phone 01306 711730

    Email  hyde@cleanscapes.co.uk

    Stockwell and Kennington

     Cleanscapes

    Phone 01306 711730

    Email  hyde@cleanscapes.co.uk

    Croydon

     Groundscapes

    Phone 01306 711720

    Email hyde@groundscapes.uk.com

    South Hampshire

     Acorn

    Phone 020 8640 8800

    Email admin@acorn-ev.com

               

  • How often will I receive cleaning and gardening services?

    The specification for the service you receive will depend on the type of building in which you live. The main way in which this will vary is how often services are provided. For example, most buildings will receive a weekly cleaning service, but this is increased to daily in busy locations where many residents share communal areas.

    The contractor who provides the service is responsible for informing customers about the specification, schedule and who the team is who are working where you live. This may be done by using the noticeboard or by providing introductory information directly to each household.

    What is the contractor expected to do and how often?

    The specification works in two ways:

    1. It sets out how frequently the contractor is expected to undertake each activity

    2. It describes how the activity is to be carried out and the standard the contractor should achieve

    Please note the contract does not say how long a contractor should spend on each activity. This is a matter for the contractor. For example, a contractor may choose to send 5 people to clean a building in 30 minutes or 1 person to clean it in 2 ½ hours.

     

  • What is the frequency of general needs cleaning ?

    Most activities within the General Needs cleaning specification happen on a weekly basis, but not all. Here is the summary:

    Weekly

    • Cleaning of entrance halls, landings, corridors, communal doors, lobbies and  canopies
    • Cleaning of stairways
    • Cleaning of lifts
    • Checking communal lighting and replacing bulbs
    • Cleaning of refuse disposal facilities following visual inspection

    Fortnightly

    • Wipe clean walls and light fittings
    • Cleaning of intake cupboards

    Every 3 months

    • Window cleaning: internal cleaning to windows of common parts of the building

    Twice a year

    • Window cleaning: external cleaning to windows of common parts of the building
    • Balcony mechanical cleaning and balcony glass cleaning to communal balconies

    Once a year

    • Annual spring clean to communal areas and stairways
  • What is the frequency of general needs grounds maintenance and gardening services?

    Weekly

    • Sweep and weed hard surfaces
    • Litter picking
    • Empty dog and cigarette bins where these are in place
    • Clean bin stores
    • Clean and inspect play areas

    Fortnightly

    • Flower bed maintenance between May and October

    Monthly

    • Jet bin stores between May and October
    • Hedge and shrub trimming, but pruning only twice in the season
    • Flower bed maintenance between November and April

    Grass cutting

    Grass cutting requirements cannot be known precisely because the weather will affect how quickly the grass grows. This is what the specification tells our contractors:

    • Between February to November the frequency may be weekly or fortnightly
    • In the early part of the season, we would expect the grass to be cut every 7-10 days
    • We expect the grass to be cut approximately 18 times during the season
    • Irrespective of the frequency, we say the grass should be kept 25mm and 65mm in length
    • We normally expect clippings to be collected and removed from site, but where a contractor has a ‘mulcher mower’ which chops the clippings finely these can be left on the lawn
  • How do we check the performance of our contractors?

    We have arrangements in place to make sure our services are regularly checked for quality and value. We do this in the following ways.

    Contract managers 
    Hyde has three dedicated Contract Managers whose job it is to make sure the services meet customer needs and offer good value. Any Hyde staff member who visits a local area can assess standards of service. Contract Managers will inspect 10% of sites in their area each month, responding to staff and customer feedback.

    Contractor quality assurance
    We expect our contractors to play an active role in scrutinising standards through their own supervision and providing evidence to us when services have been delivered. If they encounter a problem, we expect them to let customers know and let us know how and when this will be corrected. Working with a smaller number of contractors overall allows us to refine these processes and share good practice.

    Customer feedback
    Customer feedback is one of the most important ways to inform us if there is a problem with cleaning and gardening services.

    Contractors provide their contact details and, if it is a simple issue, we encourage you to speak to your cleaner or gardener directly or contact the Contract Supervisor.

    If you are concerned about a more serious issue, then please do contact us

    Customer satisfaction
    Each month we ask an independent research company to carry out surveys with a range of customers on their overall satisfaction with cleaning services and with gardening services in their area. The results of these surveys then form part of the discussions we have with contractors at our monthly meetings.

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