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If there’s only one toilet in your home

If you’ve tried but haven’t managed to unblock your toilet, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

If there’s more than one toilet in your home

If you’ve got more than one toilet in your home, it isn’t an emergency and you should report to us as a routine repair

Help us fix it faster

You must try to unblock the toilet yourself before contacting us. You can use drain cleaner and products designed to clear blockages, or use a plunger.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.