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Your service charges explained

Service charges - latest update 

Service charge actual statements – 2014/15 and 2015/16

The estimates and the actual service charge statements for both 2014/15 and 2015/16 have now been finalised. These final statements are being posted to residents in April. We are sorry this has taken longer than expected.

Your service charge 2014/15 statement explained booklet

Your service charge 2015/16 statement explained booklet 

Please read on for answers to your questions about these statements. 

  • Why is there a deficit / surplus?

    An estimated service charge is prepared before the start of each financial year and the amount you pay during the year is based on this estimated charge.  At the end of the financial year we check the amount residents have paid and the actual cost of providing services and repairs to your scheme to calculate if there has been a deficit or surplus. 

    A deficit / overspend on your service charge statement is where we have spent more on providing the services than we charged you. 

    A surplus / underspend on your service charge statement is where we have spent less on providing the services than we have charged you. 

  • Why are you sending these statements out now?

    Following the issue of the Section 20b notices, which explained that we were investigating and calculating the final statements for that year, we are now able to issue these actual statements. 

    We are now working on the 2016/17 actual statements which will be issued in September 2017. 

We have a Service Charge team on hand if you have any queries regarding your statement or would like further information. Please contact us using the service charge enquiry form

Service charge estimate for 2017/18  

Letters regarding the service charges for 2017/18 were sent to residents in February 2017. 

Your service charge 2017/18 estimate explained booklet 

Read on for answers to some of the most frequently asked questions about service charges. You can also find out more about changes to rent charges from 1 April 2017

  • Why have my service charges increased?

    In some areas, service charges have increased due to increasing legislation and regulation particularly around health and safety. This has been particularly true in blocks of flats where a number of high profile cases have put the spotlight on the safety of residents. New regulations have led to an increase in fire servicing and equipment testing, emergency lighting, electrical and legionella testing, plus other health and safety tests. We are now also under a duty of care to carry out a Fire Risk Assessment on all internal communal areas to minimise the risk of fire and to regularly check asbestos in our properties. As a responsible landlord, we take the safety and security of our residents very seriously and will not compromise.

    Changes to cleaning and gardening services

    Between May and September 2016 we put in place new cleaning and gardening contracts across all our areas. This was the result of a long process of consultation with residents and competition between potential contractors. We were helped throughout this work by a Resident Procurement Panel whose members worked to develop the specifications and to assess potential new contractors.

    Why is Hyde renewing its cleaning and gardening services?

    Our aims in renewing these contracts have been to:

    • Comply with legal requirements to tender services so customer can be sure they are competitive and offer value for money
    • Involve residents in choosing contractors and checking performance
    • Offer a standard specification to guarantee a good service to all customers, which is flexible to local requirements
    • Reduce the number of contractors we work with so we can manage services more effectively
    • Make service charges more accurate and easier to understand
    • Get more out of contracts, for example training for residents and ‘green’ initiatives

    What are these services?

    Estate services are the services you receive from Hyde in the communal areas of your building or estate, inside and out. This includes communal cleaning, window cleaning, gardening, removal of bulk refuse, pest control and tree works, amongst other things. These services are all paid for through service charges. Not all residents receive the same services as they are specific to where you live. This does not include services you receive from your local council eg bin collection.

    For further information about the services provided to your block or estate can be found on our Cleaning and Grounds Maintenance Page

  • What is included in my service charge?

    As a landlord, we are obliged to provide you with certain services and repairs, which we then charge on to the residents who received the service.

    The exact services you pay for will be set out in your tenancy agreement or lease, but could include:

    • Employing a caretaker
    • Cleaning communal areas, including cleaning windows and removing dumped rubbish
    • Gardening and grounds maintenance
    • Repairs to communal facilities such as door entry systems, television aerials and lighting
    • Lift maintenance and repairs
    • Providing fire-fighting equipment, including repairing and testing emergency lighting and smoke alarms
    • Providing water, electricity and gas supplies to communal areas
    • Insurance for blocks of flats and houses (usually homeowners)
    • Health and safety such as fire safety, legionella, asbestos and electrical testing in communal areas.
  • When do I receive my service charge bill?
    • A service charge estimate is sent to you at the beginning of the financial year. Your monthly payments are based on this estimate.
    • A service charge statement is sent to you after the end of the financial year which shows the actual costs of the services and repairs provided. This will tell you whether the cost of repairs and services was more or less than the service charge estimate.

Find out more about service charges 

Our Your service charge 2017/18 estimate explained booklet gives more detailed information about how we calculate your service charges. If you still have a query, please fill in our online service charge enquiry form.

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