We have introduced some changes to our service charge system and processes, making them clearer, easier to understand and the costs more transparent. These changes were introduced from February 2018. Read more about what is covered by service charges in our FAQs below.
Remember, payment of your rent and service charge is a priority - please read more on our Paying on time page.
- The way we group our estates, buildings and homes has changed. These new groupings will ensure we have a consistent approach to asset and financial management across all our properties.
- Service charge statements now provide greater visibility on the charges and costs residents have to pay. The statements will continue to be itemised but are now separated under the new groupings, making it clearer and easier to understand.
- Our new Property Managers are the eyes and ears on our estates making sure services are delivered and keeping accurate records. They monitor service standards in communal areas, (cleaning, gardening, communal repairs, health and safety) and report back to our Service Charge Team. You can learn more about Property Managers by watching our short film.
Service charge estimates are sent out between January to March each year, statements for the previous year are sent out by the end of September and estimated charges for the following year are prepared between October and December.
Read on for answers to some of the most frequently asked questions about service charges.