Service charges - latest updates
Your service charge final account for 2015/16
The service charge final accounts for 2015/16 have been sent to residents in Kent, Chichester, Gosport (Except the Towers), Minster, Hampshire, Greenwich & Bexley, Surrey and Brighton & Hove during week commencing 12 December 2016. Residents in other areas should expect to receive their final accounts early in the New Year. The only exception is the small number of residents who live on a scheme where managing agents provide services.
Included with your final account is a handy booklet Your Service Charges Explained which includes frequently asked questions. If you are still unclear about your service charge costs or if you have any queries please contact us and ask for the Service Charge Team or use our online contact form so we can assist. Please be aware that we do normally receive a high volume on enquiries following the issue of final accounts but we will endeavour to respond to you as quickly as we can.
If you are a homeowner and have received a Demand for Payment, you can contact our Income Team for help with ways to pay. We also have specialist support officers who can help you with benefit issues; and independent financial advisors who can provide advice on budgeting and other financial matters.
Read on for answers to some of the most frequently asked questions about service charges.
Find out more about service charges
Our Your Service Charges Explained booklet gives more detailed information about how we calculate your service charges. If you still have a query, please fill in our online service charge enquiry form.