View full size statement (PDF, 145KB)
See also changes to category headings.
Your statement explained
- Personal information
This includes your personal and property information. Please use your payment reference number for all correspondence with Hyde.
The property groupings which your services fall under. This includes, area, estate, group, block, sub-block and property. Not all groupings are relevant to every property.
Service and repairs
Examples of services and repairs provided to the grouping. The services on your statement may be different to the example shown.
This is the total cost for all services in each grouping.
This is your share of the total costs for the services in each grouping.
These are the administration and accounting costs involved in providing services and repairs. For homeowners this will also include the cost for buildings insurance.
Total yearly estimated costs
This shows your share of the total amount estimated for the year.
Your monthly charge
This shows your monthly share of the total amount estimated for the year.
Your calculation method
This shows the method used to calculate your share (i.e. unit share of costs) for each property grouping and the apportionment values used.
Thank you for letting us know that some of our service headings needed to be clearer. Following your feedback we have made a few changes and added some new service headings to your statement.
We divided our cleaning costs to help you understand the services you pay towards. The services you may now see on your estimates are:
- Cleaning: Contracted Cleaning Services
This is the cost of providing the contracted cleaning service for cleaning to you block. The schedule of routine tasks undertaken are detailed in the
specification for your block or estate.
- Cleaning: Responsive Cleaning
Where cleaning services are required on an ad hoc basis within communal areas outside of the contracted service provision.
- Cleaning: Window Cleaning Contract
For the cleaning of communal windows on a routine basis, in line with the agreed contract specification.
- Cleaning: Bins and Rubbish
This covers the removal of bulk items of waste from bin stores or communal areas of your block or estate.
This service now consists of two different headings:
- Grounds Maintenance: Contracted Works
The cost of a grounds maintenance contract including the upkeep of private roads, footpaths, parking areas, and the cost of gardening equipment.
- Grounds Maintenance: Responsive Works
The cost of works undertaken on an unplanned basis outside of the normal contracted grounds maintenance schedule.
Fire Safety including servicing and inspections
We have created three new services to increase the transparency of the fire safety charges. The new services are:
- Fire Safety: Contract Services
The statutory servicing and inspection of communal fire alarm systems, emergency lighting, smoke detectors and fire equipment undertaken by our contractors.
- Fire Safety: Responsive Repairs
Where responsive repairs are required to be undertaken to the fire equipment outside of the statutory servicing and inspection regime
- Fire Risk Assessments
This service relates to the costs for providing a statutory inspection to identify any fire risks. The assessment requires an inspection of the building to identify any fire hazards and remove or reduce the risk of those hazards.
We have also amended the heading for Legionella to more accurately reflect the type of service being provided, so it now has the heading Water Hygiene.