What is customer involvement
Whether you complete a survey, take part in one of our service improvement groups, or join our resident board, your feedback can help us to be a better landlord. By working with you, together we can make sure we provide homes and communities that we’re all proud of.
Our offer to customers
- We’ll offer different opportunities for you to engage with us, so you can do as little or as much as you want
- We’ll listen to your views and ideas, and act on them wherever we can
- We’ll share your feedback with our colleagues, our resident board members and senior management
- We’ll tell you how we’ve used resident feedback to improve – on our website and through our involving you bulletins
- We’ll provide support to our resident volunteers, and adapt the way we do things to suit your needs