Our Neighbourhoods and Specialist Housing Service has transformed how we manage our homes and the services we provide
Our neighbourhood officers ensure you have a direct, familiar point of contact. Because we’ve doubled the time we spend in our neighbourhoods, we’re building better relationships with you, understanding local needs and responding faster to problems.
In 2024-25, we:
- Carried out 31,581inspections to make sure our estates and communal areas are in good condition, and dealt with any issues we found
- Launched our Neighbourhood Officer look-up tool so you can find out who your neighbourhood officer is
- Set up focus groups, held drop-in events and strengthened partnerships with local organisations
- Launched a Resident Group Agreement: to help us build more constructive relationships with tenants and residents’ associations.
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Making our neighbourhoods safe, attractive and well-maintained
In 2024/25 we continued our search for new Estates Services contractors, working with you to choose new suppliers.
The winning contractors will be responsible for communal cleaning, grounds maintenance and some of our waste management.
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Making car parking easier and fairer
We consulted with some of you as part of our plans to introduce new car parking services. We want to make parking easier, fairer and cheaper (where possible), focusing on improving parking for Blue Badge holders and key workers.
We introduced e-permits and a new parking app, Sippi, for car parks managed by UK Car Park Management.
Buying permits is now easier and quicker for you, your visitors and carers. We’ve also introduced a helpline offering tailored help and non-digital access to services.
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Tackling antisocial behaviour
Tackling antisocial behaviour remains a key area of focus. We’ve introduced new systems to log and track antisocial cases better, and to improve response times and communication.
You can also track cases through MyAccount. This, we hope, will help us resolve issues faster and improve satisfaction.
