The window is on the first floor or above

If you can't close the window, and you're on the first floor or above, it isn't an emergency. Please report as a routine repair.

The window is on the ground floor

If the window is on the ground floor and you can’t close it, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Help us fix it faster

When reporting a window repair, it's always helpful to tell us what the frame is made of, for example, wood or UPVC.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.