If there's no water in your whole block or building, and your water supplier has confirmed there's no fault with the supply, it's an emergency. Please call us on 0800 3 282 282. You can contact us to report an emergency on this number 24 hours a day, 365 days a year.
Help us fix it faster
Are your neighbours affected too? Please contact your supplier before you call us, to see if there's a problem with your water supply.
Extra help when it's needed
This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.