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This may be an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.