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Electric shower not working

If the electric shower isn’t working, switch it off using the pull cord and don’t use it. This isn’t an emergency, so please report this as a routine repair.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.