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Damaged sockets

Please don’t touch or attempt to use the socket. If no wires are visible, this isn’t an emergency. Please place tape over the socket opening and report this to us as a routine repair.

If wires are showing, however, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Good to know

If the socket has been damaged by a member of your household, it is likely any repair will be recharged to you.

Loose wires

If wires are loose in your home, please contact us so we can ask some further questions.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.