Choose language
Text size
BrowseAloud
MyAccount 🔑
Resident Handbook
Corporate
Careers
Hyde New Homes
Main menu
Tenants
Tenants
Back
Resident Handbook
MyAccount
Antisocial behaviour
Resolving problems with neighbours
Noise - top tips for keeping the sound down
ASB useful contacts
Is this antisocial behaviour?
Repairs and maintenance
Repairs responsibilities
Report a repair
New build repairs during defect period
Emergency repairs
Home maintenance made easy
Planned maintenance
Making improvements to your home
Near miss reporting
Stock condition surveys of your home
Contractors' code of conduct
Prospect House boiler installation
New repairs and maintenance provider for London
Rent and service charges
Making a payment
Help with rent arrears and benefits
Changes to rent charges 2023-24
What are service charges?
Universal Credit
Energy dispensation - our new energy contract
Advice and support
Helping Hand - money advice and support
Domestic abuse
Training and employment support
Getting online
Mental health and wellbeing
Our Community Partners
Safeguarding
Avoiding scams
The Hyde Charitable Trust
Managing your tenancy
Tackling tenancy fraud
Changing your name
Transferring your tenancy
Update household members
Starter tenancy
Fixed-term tenancy
Death of a tenant
Communal entry fobs
Looking after your home
Home maintenance
Safety in and around your home
Home insurance
Home improvements and adaptations
Pets in the home
Dealing with household pests
Heating and hot water
Tackling damp, mould and condensation
Get your home winter ready
Moving home
Moving home recharges
Moving into your new home
Notice to quit - weekly tenancies
Notice to quit - monthly tenancies
Moving out of your home temporarily
Cleaning and grounds maintenance
Replacement of communal light bulbs
Removal of bulk refuse
Tree works
Waste disposal and recycling
Autumn cleaning and gardening
Customer involvement
Our customer groups
The OAK
Get involved as a resident volunteer
Training and support for residents
Improving services together
Resident inspections
Customer involvement - our impact
Get Involved with customer involvement
What we achieved by 2022-23 by working with customers
Help us improve our customer involvement service
Disability aids and adaptations
Disability aids and adaptations FAQs
Shana’s story
Car parking
Right to Buy and Right to Acquire
Brent Coefficient tenants
Homeowners
Homeowners
Back
Selling and re-mortgaging
Homeowner responsibilities
Lease extension and buying the freehold
Voluntary lease extension - application form
Buildings insurance
Improvements and alterations - homeowners
Home improvements and alterations form - homeowners
S20 notices, our contracts, and your service charges
Major external works
Tell us what you think of our proposals
Subletting your home
Sublet registration form
Staircasing
Advice and support
Service charges
Home Owners Panel
New build repairs during defect period
Keeping pets if you are a homeowner
Pet licence application form (for homeowners)
Car parking
Homeowner admin fees
Find a home
Find a home
Back
Rent a home
Buy a home
Swapping your home
Mutual exchange - initial request to change form
Right to Buy and Right to Acquire
Right to shared ownership
Supported housing
Babara's story
Mr Small's story
Mr Cas' story
Pauline and Carol's story
Building safety
Building safety
Back
External Wall Systems (EWS)
External Wall Systems: FAQs
FRAEW
EWS1 forms
Safety in and around your home
Building safety programme
Evacuation procedure
Building safety projects
Bolanachi Building - building safety
Coade Court - building safety
Embankment House and Temple House - building safety
Eyot House - building safety
Foreshore - building safety
Gary Court - building safety
Millard Road - building safety
Packington - building safety
Propeller Crescent and Purley Way - building safety
News
News
Back
Building homes
New plans for the Adur Civic Centre
Planning approved for 159 new affordable homes in Shoreham-by-Sea
Scheme for 1,200 new homes at Charlton Riverside gets Greenwich council backing
Unanimous approval for new homes in Yapton
Latest phase of Rochester Riverside receives planning approval
We’ve signed up to the Building a Safer Future (BSF) Charter
Mayor launches 400 new homes for Whitstable
Topping out with a view
Green light for Brookhill regeneration
First look at new Portslade affordable homes
Planning permission approved for final phase of Spring Acres, Sittingbourne, Kent
New plans to save popular Shoreham tree
New waterside park unveiled at Rochester Riverside
Building great communities
Celebrating new low-cost homes at Portslade
Managing homes
Our response to the Government’s Building Safety update
All in a night's work
Jackson is our new lift maintenance contractor
Sustainability SHIFT
Partnership working means a victory for our Antisocial Behaviour team
Ringing the changes
EQUANS, the new name for ENGIE
Fifty homes to get energy efficiency improvements
Thank you for helping us choose our new contractors
Building safer communities
Meet the Income team
Service with Respect
Helping Hand – we’re more than just a landlord
A major step for justice in the cladding crisis
Transforming our services
Say hello to Hyde Property Maintenance
What happens if you don’t pay your energy bills?
Saving energy in your home
Our energy supply and your bills
We've been awarded £10.8m in defective cladding case
New repairs and maintenance provider for London
Fire Door Safety Week 2022
Get your home winter ready
Dealing with damp and mould
Hyde’s new COO meets Sutton Court residents
Energy Bill Relief Scheme and communal heat networks
In the community in 2023
We’ve launched our new Cost of Living tool
Improving our neighbourhood services
Don’t get caught out by loan fee fraud
How to increase your Universal Credit or Housing Benefit
Making our homes more energy-efficient
Staying safe online
What’s going on with building insurance?
Working together to improve homes
Hyde's Building Safety Programme
Investing in your homes - the numbers
Helping Hand - money management tools
Our Stockwell office has re-located to the Old Laundry
We’re supporting ASB Awareness Week 2023
Charging and storing your e-bikes and e-scooters safely
Measuring customer satisfaction
We’re supporting Gas Safety Week 2023
Safety first
Brighton rocks for Martin
Plentific – we’re finding contractors faster
Fire Door Week 2023 swings into action
Improving our repairs service
A new home meant Sam could leave hospital
The key to a successful move
A day in the life of Empty Homes and Lettings
Spot it, wipe it, report it
Making homes energy-efficient
Prioritising damp, mould and condensation
Pick up your DMC tips with Rich
Kent energy improvements tour
Our Domestic Abuse Fund and Safe Partnership Scheme
Corporate and financial
Maximising social value
Success at RESI awards
Hyde maintains A+ credit rating
Hyde’s strong financial performance in 2021-22
Success at the First Time Buyers readers’ awards
Silver award for our sustainable homes assessment
Another win for our Universal Credit Helper
Good luck to our community champions
Success at the Engage Awards
Our social impact 2021-22
Neal Ackcral appointed Chief Operating Officer of the Hyde Group
Providing sustainable homes for our customers
Hyde launches new Cost of Living tool
Plain and simple
Tenth consecutive ‘Gold’ for Hyde New Homes
Meet the Social Value Leadership Group
Gold at the internationally recognised RoSPA Health and Safety Awards
Shortlist success for Charlton Riverside
Housing providers demand salary transparency to boost earnings for women
Our new £1.35bn building and fire safety framework
And the winner is...
Success at G15 Ethnicity in Housing Awards
Our London to Brighton 100k Ultra Challenge heroes
Hyde Charitable Trust’s first Golf Day swings into action
Investors in People: we’re gold again
Gold award: sustainable homes assessment
Meet our new non executive directors
Building a strong, sustainable future
Investing in shared ownership
A fright to remember for HCT
Being sustainable in everything we do
Work, money and benefits
Report warns of rent arrears crisis
Debt Awareness Week 2022
Employment opportunities boosted through virtual jobs fair
Beware of the sharks
Have you been affected by the war in Ukraine? We're here to help
Is it time to move to Universal Credit?
G15 cost of living panel event sparks debate
A new life for Jay
Delivering help where it's needed most
Supporting Duncan to stay in his home
We helped Zara find a job to support her young family
We’ve supported Maria after life-changing health issues
Supporting our customers through life changing events
On the road to recovery
Summer savers and offers to help you enjoy the holidays
Report repairs before making a legal claim
Hyde in the community
Celebrating LGBTQ+ identity and inclusion in Canterbury
Proud to be supporting Pride Month 2022
We’ve been awarded nearly £50k to improve Kennington’s green spaces
Social Value triumph at the ARC
Kids feel flush
Building caring relationships
Hyde digs deep
Keeping the Medway community clean, green and safe
Want to get a garden idea off the ground? Just Ask
Taking pride in our estates
We've launched Match My Project
Join Islington’s Big Packington Dig Days
Join the London Estates Cash Cup - 16 London estates, 128 teams
Improvement work starts at The Old Laundry
We're giving young people a brighter future
Honouring Windrush Day
Funding announced for new projects from Rochester Riverside Community Board
Encouraging young people into the housing sector – it’s a no brainer
Volunteers help transform community garden
#TheGoal - we’re supporting White Ribbon Day 2022
16 Days of Action
Using digital knowledge and tools to support our communities
Safe Partnership Sanctuary scheme – keeping victims and survivors of domestic abuse safe
Thank you to everybody who supported our Christmas sacks campaign
A family home for Christmas
Update on Hyde Charitable Trust’s Booster Fund
Creating a brighter future
That’s not how I remember it
We made February a pants month
Hyde Foundation boosts Mondays
A clean start – a fresh look at the Old Laundry
Bingo’s back at the Old Laundry
Building brighter futures in Brighton
A warm thank you to Sea Containers Hotel
Honouring the Windrush generation
Let's get ready to chop and chat
Stockwell sparkles with summer celebration
Loud and clear - getting young residents' voices heard
100 years young
Committed to our communities
Thrive for Life book launch at the Old Laundry
Peggy turns 100
Celebrating three months of community life at The Old Laundry, Stockwell
#ChangeTheStory - White Ribbon Day 2023
Customer involvement
Hear from our customer volunteer, helping us design new Hyde contracts
Working for Hyde
Linda celebrates 35 years working at Gosport Towers
Taking part in LGBTQ+ history month
Full house! Meet our new Kickstarters
Fasting for Ukraine
Congratulations to Future Leader Marie!
We're working with our partners to help kickstart careers
We welcome our new Digital Communications Apprentice
Celebrating new careers at the Kickstart Awards
Back to the shop floor
National Apprenticeship Week 2023
Skills for life
Women's network group celebrates success with the Aspire awards
Fasting challenge to help earthquake victims
We're proud to be supporting Mental Health Awareness Week 2023
Support for our apprentices
Saluting our Sisters
About
Contact us
Contact us
Back
Contact us online
Report a repair
Report ASB
Rent or payment enquiry
Service charges enquiry
Change of name
Communal services - report an issue
Notice to quit
MyAccount
Garage quit form
Mutual exchange initial application
Tell us about our service
Joint to sole tenancy request
Update household details
Voluntary lease extension
Request a payment card
Report death of a tenant
Update contact details
Domestic abuse - request a call back
Home improvements and alterations
Our offices
Press team
Social media - our community guidelines
Community centres
Update contact details
Making a complaint
The complaints process explained
Putting things right
The Housing Ombudsman Service
Payit™ – an easy way to send money online
Our customer newsletter
Get involved as a resident volunteer
MyAccount 🔑
Resident Handbook
Corporate
Careers
Hyde New Homes
Search
There is a problem with my power
Home
Tenants
Repairs and maintenance
Emergency repairs
Is it an emergency?
Electrics and lights
There is a problem with my power
Print this page
Damaged socket or loose wires
Electric shower
No power
A to Z search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
Service search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
