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It's your responsibility to replace light bulbs, starter motors for strip lights and fuses to lights. This includes kitchen and bathroom light bulbs. If you've replaced the bulb or fuse and the light still isn't working, please report to us as a routine repair

The bathroom light isn't working

If the bathroom light isn’t working, it's an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

None of the lights are working

If none of the lights in your home are working, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Help us fix it faster

Are your neighbours affected too? Please contact your supplier before you call us, to see if there is a problem with your electricity supply.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.