What is a cost evidence pack?
These packs of documents contain breakdowns of all the service elements included in your annual service charge statements. They provide proof that the cost was incurred by Hyde, and the invoices paid.
The pack will contain:
- A copy of your service charge statement
- A breakdown detailing each transaction that has been included in your service charge statement for each service
- Copies of the evidence for each transaction for each service
The cost evidence pack contains the invoice or works order to support the costs in your service charge statement. It won’t provide information on the quality of the work undertaken.
Do you need one? What do you want to find out?
We provide many cost evidence packs each year. Customers have told us that they often don’t show what the customer was hoping for.
In most cases, a detailed breakdown will give you more information than the invoices contained in the cost evidence pack. You can request a detailed breakdown too.
For more information, it’s better to get in touch with us through MyAccount. Your service charge officer is happy to provide whatever information you need, to answer all your questions.
How will I receive the pack?
Once your pack is compiled, you may be offered an appointment to view the invoices at one of our offices, or we may send documents directly to you. If you’d like copies to be sent to you, whether that’s electronic or paper, we reserve the right to charge an administration fee:
- Up to 100 invoices - £50.00
- Over 100 invoices - £80.00
What information should I see?
The information below details the format of the information, what’s included and how this links back to the statement you were originally sent.
The statement
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This is a copy of the statement that we originally sent to you. Below is an extract from an example statement which details:
The breakdown
The breakdown of costs gives information for each of the services listed on your statement. This includes each transaction that adds up to the total amount for the year. You’ll note from the example below that the total amount for all of the transactions equals the total actual cost details on the statement above:
Estate Services |
Reference |
Description |
Cost |
CCTV Maintenance |
ICU01 – BDI Services |
Half-yearly servicing of all cameras and related electronics |
£594.00 |
CCTV Maintenance |
ICU01 – BDI Services |
Half-yearly servicing of all cameras and related electronics |
£594.00 |
|
|
|
£1,188.00 |
The total actual cost on this example statement is £1,188.00. This is the total of the transactions shown on the breakdown.
The cost evidence
For each of the transactions detailed on the breakdown, there’s cost evidence included within the relevant section of the pack.
For this example, you would look in the CCTV maintenance cost section in the pack (check the contents page) and you’d be able to see each of the invoices and corresponding cost for your individual block:
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