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I can smell gas what do I do? | How can I keep my home safe? | Gas safety checks - our responsibilities | Faulty boilers | The benefits of your annual gas service | What happens if I don’t allow a gas safety check? | If you have a fixed-term tenancy | If you are a home owner | Your responsibilities if you sublet your home | How do I make or change an appointment for a gas safety check?

I can smell gas what do I do?

Find out what to do, and how to contact us in a gas emergency.

How can I keep my home safe?

Read our gas safety tips and advice in the safety pages of our website.

Gas safety checks - our responsibilities

As a landlord, we must make sure all gas appliances, flues and pipework within homes that we manage are safely maintained and checked once a year. Our gas service engineers need access to your home to carry out the annual gas safety check.

  • By law, we arrange a gas safety check every 12 months.
  • Over 99% of our residents allow our contractors into their homes to complete the annual gas safety check year in, year out. 
  • We will normally be in touch several weeks before the anniversary date to arrange an appointment and make sure that the check is completed before the anniversary date.
  • All of our checks are carried out by a Gas Safe registered engineer - they all carry an ID card. You can always call us to check that we have sent the engineer to your home, but you can also check an engineer’s qualifications at www.GasSafeRegister.co.uk or call 0800 408 5500
  • Find out who the gas contractor is for your area

Note that before the service can be carried out it is your responsibility, as a resident, to ensure you have gas and electricity credit on your meters, as the service cannot be completed without gas and electricity being available.

We have produced a short film about gas safety checks and to find out more, download our Better Safe Than Sorry leaflet (PDF, 430KB).

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Faulty boilers 

Faulty boilers can emit carbon monoxide fumes into the air and unlike gas it doesn’t smell, so there are no warning signs. If you don’t let us in to service your gas boiler you could be at risk of carbon monoxide poisoning, which leads to 200 people being hospitalised and 40 deaths every year in the UK. 

Gas leaks are dangerous to the family in the home and the neighbours. An explosion can wipe out houses and cause numerous deaths. 

The benefits of your annual gas service 

  • Less likely to break down: A serviced boiler is less likely to break down and leave you with no heating or hot water.
  • You could save money on your energy bills: An annually serviced boiler will run more efficiently. 

This is at no cost to you: we provide this as a free service to all our tenants. 

What happens if I don’t allow a gas safety check?

It is your responsibility under the terms of your tenancy agreement for you to give us access to your home to carry out this work.

If our contractors can’t get access to your home for any reason we may serve you with a Notice Seeking Possession for breaking these terms. We may also take legal action and look to recharge the costs.

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If you have a fixed-term tenancy

If you have a fixed-term tenancy with us, not allowing our contractors access to service your gas appliances during the course of your tenancy, may result in Hyde deciding not to issue you a new tenancy at the end of the fixed term.

If you are a home owner

Your responsibilities are different if you own your home. Please see homeowner responsibilities if this applies to you.

Your responsibilities if you sublet your home

If you sublet your home for less than seven years you are responsible for meeting the landlord's statutory obligations under the Gas Safety (Installation & Use) Regulations 1998.

This means you must:

  • Ensure that all gas appliances, installation pipe work and flues for which you are responsible, are in a safe condition.
  • Arrange for your gas appliances and flues to be checked for safety every 12 months.
  • Ensure the work is carried out using a Gas Safe registered fitter by asking to see a current registration certificate or ringing Gas Safe Register for an engineer on 0800 408 5500 or online at www.gassaferegister.co.uk.
  • Keep a record of all safety checks carried out for at least two years after the safety check.
  • Ensure your sub-tenant receives a copy of the gas safety check record within 28 days of the inspection.
  • Ensure any new sub-tenant receives a copy of the current gas safety check record before they move in for the first time.
  • Provide us with a copy of the Gas safety Certificate.

How do I make or change an appointment for a gas safety check?

You will have received a letter from our gas contractors to confirm an appointment with you. If you need to change the appointment, the contractor’s details are provided in the letter. Please contact them directly.

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