Our customers have the opportunity to scrutinise our performance information, and to hold us to account for anything they feel isn’t up to standard.
What do you mean by scrutinise?
When we talk about resident scrutiny, we’re talking about:
- Providing enough information about our performance, so you can see how well we’re doing
- Creating opportunities for you to talk to us about this performance information
- Offering activities for you to work with us to suggest ways for us to improve.
How can I get involved?
We’re reviewing the opportunities that we offer for residents to scrutinise our services. Currently, Customer Voice are finalising a programme of the services they want residents to look at this year.
The next step will be for us to let everyone know what services we’re going to look at this year and how you can be involved. So watch this space and look out for information in our Involving You bulletin to find out more.