Posted on 03 April 2025
Find out more about Customer Voice – our resident board
Our dedicated Customer Involvement team make sure we offer you opportunities to influence and improve how we provide our housing services.
Whether it’s completing a survey, taking part in one of our service improvement groups, or joining Customer Voice, your feedback and insight can help us be a better landlord.
Who is Customer Voice?
Customer Voice is a group of customer volunteers who work in partnership with Hyde’s senior managers. Customer Voice provides feedback on our performance and provides suggestions for new and changing services.
The group finds ways to improve services for everyone. They listen to feedback from our wider customer community and if they see an issue, they ask questions and challenge Hyde on customers’ behalf.
There are six formal meetings each year, and they usually take place at our London, Park Street, office. But, members can also join online if they prefer.
Some members of Customer Voice are also Hyde Board members.
Customer Voice – did you know…?
- Did you know that we publish an update after each Customer Voice meeting on our website. The notes from February’s meeting are now available.
- Recruiting for new members of Customer Voice is an ongoing process, and we recently delivered a recruitment campaign for new members to the group. (Membership is generally on a three year term – ensuring new customers have the opportunity to join.)
- At April’s meeting, Customer Voice will be discussing our performance including customer satisfaction ratings, strategic priorities, and agreeing how our customers can be more involved in scrutinising how well our services are doing in the future.
- We have a page on our website called ‘We’re listening – what we’re doing with feedback’. We update this page with examples of how we’re using the feedback we receive from customers. We share what activities customers have taken part in, what they’ve told us, and what we’re doing to make improvements as a result of their feedback.
Heidi Nicholls, Customer Involvement Manager, said:
“By working with our customers, together we can make sure we provide homes and communities that we’re all proud of. We’ve recently had some fantastic applications for Customer Voice from a wide variety of customers from different geographical areas where we work – which is exactly what we wanted. We’re really excited about welcoming our new members to April’s meeting.”
If you’re a Hyde customer and would like to learn more, you can join a meeting to see for yourself what the group does. Find out more about how you can be involved.
Details of new Customer Voice members will be announced soon, so watch this space.