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Domestic abuse - how we can support you

Important: if you feel in immediate danger, phone the police on 999.

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What is domestic abuse?

Domestic abuse is an incident or pattern of incidents of abusing and controlling behaviour. It's often caused by a partner or ex-partner, but can also be a family member or carer. It's very common. Domestic abuse can include controlling and coercive behaviour, psychological and emotional, financial abuse, violent or threatening behaviour, sexual abuse and rape, threats, harassment and stalking and online or digital abuse. You're being abused if you feel you have to alter your behaviour because you’re frightened of how someone will react or treat you.

Domestic abuse can affect anyone – men, women and those who identify as non-binary and it can occur in any relationship – heterosexual, gay, lesbian, bisexual, young or old.

How we can help you 

You have the right to feel safe in your home. As your landlord, we’ll help and support you and you can call us freephone on 0800 3 282 282. We will connect you with our trained officers who are experienced in handling these kinds of situations

You can also complete our dedicated online form to request a call back at a time to suit you. Please be assured, we will not leave a voicemail or discuss your case with anyone else who may answer your phone.

Request a call back 

Seeking support if you are being abused can be hard, and you may feel like there is nowhere to turn. But, you are not alone and it is not your fault. Free and confidential help and support is available from Hyde and you will be taken seriously. We will:

  • provide a sensitive and confidential response to anyone approaching us for assistance in cases of domestic abuse
  • ensure that anyone experiencing domestic abuse can ask to meet our staff in confidence at our offices or at an agreed choice of safe venue. We will also agree the safest method of contact to use
  • give people experiencing domestic abuse the opportunity to ask for a staff member of the same gender to speak to, and if requested, and where possible, of the same ethnic origin
  • work with any individual experiencing domestic abuse irrespective of age, gender, sexuality, disability, ethnicity, religion or social background
  • provide an independent translation service where necessary.

If you have concerns that another Hyde resident is suffering domestic abuse, you can also let us know on 0800 3 282 282If you feel something is happening right now, please call the police on 999.

Other help and support services

If you ever need to call 999 for urgent police help but can’t speak, the Silent Solution guide gives advice on what to do to get help.

You can find help and support from the National Domestic Violence Helpline, Women’s Aid and Refuge on this helpline number 0808 2000 247.

You can also download the Bright Sky app onto your mobile device. Bright Sky allows you to record incidents of domestic abuse and has details of support agencies that can help you. 

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You can find more useful information by following the links below: 

Read our Antisocial behaviour page for information on how to get help for other types of violence.

For specialist advice and support see our resource guide below:

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