Monday 7 July

We're aware that some customers in postcodes CR0, CR2, CR4, CR7 and SW16 are experiencing a loss of water or low pressure. Thames Water are working to fix this quickly as possible. 

We’ll deliver consistently high-quality housing, property, and community services.

To do this, we’ll:

  • Listen to customer and client feedback and act upon it to co-create and deliver better services, innovating to improve our systems, processes and people practices
  • Grow our understanding of individual customers and clients, tailoring services to meet their diverse needs
  • Be accountable to customers and clients by being transparent about our performance and costs
  • Ensure we deliver value for money for all our customers and clients.