We’ll empower our colleagues, by promoting a customer-led culture of excellence.

To do this, we’ll:

  • Continue to promote a customer-focused culture, embedding our values into our ways of working, and supporting and training colleagues
  • Deliver the action plans supporting our Inclusion Strategy, so we can become a truly inclusive organisation
  • Continue to support our employee resource groups that represent our diverse colleagues
  • Invest in colleague development and career progression, ensuring everyone has the skills to grow
  • Ensure good governance and strong risk management is embedded in everything we do.