Our 2030 vision and targets

Over the next five years we’ll become the best housing, property and community services provider in the UK.

Our 2030 vision underpins our objectives for the next five years: to serve customers, invest in homes, support communities, build homes, grow our income and empower our people.

Our 2030 targets

To be the best landlord and service provider we can be for our customers, and our clients
To deliver consistently high levels of customer satisfaction
To deliver a significant number of high-quality homes every year, to help solve the housing crisis
To deliver positive social and environmental impact in our communities
To achieve and maintain the highest ratings we can from the Regulator of Social Housing
To overcome the challenges the sector faces and maintain our long-term financial stability.