Having a strong, resilient business provides the foundation for us to continue to grow. It also gives us the ability to make choices, so we can deliver the right outcomes for our current and future customers.
Our continued financial discipline, and operational efficiencies, enables us to invest more in our homes and in improving customer outcomes and to continue building affordable homes.
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Our 2024/25 highlights
- We maintained our G1/V2 rating, demonstrating that we’re strong, resilient and financially-viable
- We acquired Pinnacle Group in October 2024 and Tower Hamlets Community Housing joined the group on 1 April 2025
- 1,513 customers were involved in shaping our services
- We published our Customer Involvement Strategy and welcomed ten new members to Customer Voice, our senior customer group
- Our median gender pay gap is 1.1%; our median ethnicity pay gap is 3.8%; and 46.5% of our senior leaders are female
- We retained our Investors in People Gold accreditation
- We began developing our approach to managing climate risk
- 100% of our suppliers met our minimum sustainability standards