Helping people to sustain their tenancies is key to successful communities, minimising homelessness and reducing the impact on the public purse.
A ‘breathing space’ approach to rent collection, giving residents respite when they engage with debt advice and other support services, can help, and is being adopted across the housing sector.
Housing associations offer a range of support, including money and debt advice, and guides to Universal Credit. They also support residents into work so they can take positive steps to improve their financial position.