Helping you to manage your home and to sustain your tenancy during difficult times is a key part of being a good landlord
We support customers having difficulty paying their rent, signposting them to agencies that can help them to clear their rent arrears and debts, and to ensure they’re getting the benefits to which they’re entitled.
homes let to new customers at social or affordable rent (2023-24: 1,210)
average number of days it takes us to re-let a home (2023-24: 41.8)
customers helped to swap their home through mutual exchange (2023-24: 233)
customer satisfaction with lettings (2023-24: 88%)
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Providing affordable tenancies
We let 1,091 homes to new customers this year, on social or affordable rent.
We want all our homes to be occupied and, when a home becomes empty, work hard to get it ready for the next tenant as quickly as possible, which may mean cleaning, repairing and redecorating it.
In 2024/25, on average, homes were empty for 36.5 days.
We also helped 245 of you move home through mutual exchange. If you want to move to a new area, or need a larger or smaller home, you can swap your tenancy with another tenant (not just a Hyde one) through mutual exchange.
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Connecting with communities
We delivered a number of activities to build stronger relationships with you, and the communities we serve, including:
- Four Neighbourhood and Building Safety working group meetings
- Eighteen neighbourhood drop-in sessions
- Five neighbourhood door knocks
- Nine neighbourhood support consultations, including estate car parking, a rewilding project and neighbourhood patrol services
- A survey asking you what you think of your services: 685 of you took part
- Six regional neighbourhood officer focus groups
- Twelve groups signed up to our Resident Group Agreement
- Online meetings to discuss local priorities and issues.
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Enhancing lives through our Specialist Housing Service
We increased the number of specialist housing scheme officers this year, ensuring customers receive the dedicated support they need. We now have an officer for each of our schemes, ensuring a regular presence.
We launched our Lounge Online initiative, installing free and secure Wi-Fi at all our later living homes, and providing digital training for older customers to help them get online.
