Our Annual Review for Customers 2024-25

These pages give a summary of our Annual Review for Customers, (PDF, 11MB).

Introduction from Andy Hulme, our Group Chief Executive Officer

This year, we’ve focused on improving our services based on your feedback, and on investing to improve the quality and safety our homes. This is helping to strengthen our relationships with you, and to support thriving communities.

We’re spending more time out and about in communities, and we’re dealing with your questions, problems and complaints faster than ever.

You’ve told us you’ve seen an improvement but we know there’s more to do, and we’ll continue to focus on areas where you tell us we need to do better.

But, overall, we’re more joined-up, easier to deal with and delivering better levels of service, and ensuring your homes are safe, decent and affordable to live in.

We want you to be our partners in safeguarding and improving your communities, and to work with us to improve outcomes for everyone living in a Hyde home.

This means we must ensure you feel informed and listened to, and for you to scrutinise and help co-create services. We have lots of ways for you to get involved, to help influence services so they’re tailored to your needs.

As we continue to grow and improve, I want to assure you that we’ll never lose sight of why we’re here: to serve the people living in the homes we manage, and their communities.

A note from John Whale, Interim Chair, Customer Voice

It‘s been year of change at Customer Voice, as ten new members have joined us. All are effective advocates and valuable additions to our team.

Customer Voice is the pre-eminent committee for customer involvement in Hyde. Consisting entirely of customer volunteers, our members also serve on other committees looking at specific issues.

We’ve been part of monitoring and developing issues and topics. Members have also shared their insights on the crucial issues of antisocial behaviour and the development of vulnerability policies.

Looking to the future, we’re reviewing various policies and procedures. We’re also helping to shape Hyde’s response to the renters and leasehold reform legislation.

We rely on volunteers to get involved in a range of customer involvement activities, not just Customer Voice. If you’re interested in finding out how you could help, please get in touch.