Efficient, high performing culture

Our people and culture strategy will support our customer-driven approach, focusing on delivery and efficient ways of working.

  • Our staff will be engaged and committed, and feel empowered to make a difference to people’s lives
  • We will enable ‘agile’ working, combining physical and virtual workplaces
  • We will maintain good data management, ensuring we have the data we need to run our business effectively and to provide services meeting our customers’ needs
  • We will maintain our financial strength, by being efficient and through prudent financial planning and investment.

Our 2025 objectives