Our people and culture strategy will support our customer-driven approach, focusing on delivery and efficient ways of working.
- Our staff will be engaged and committed, and feel empowered to make a difference to people’s lives
- We will enable ‘agile’ working, combining physical and virtual workplaces
- We will maintain good data management, ensuring we have the data we need to run our business effectively and to provide services meeting our customers’ needs
- We will maintain our financial strength, by being efficient and through prudent financial planning and investment.
Our 2025 objectives
- Being truly customer-driven
- More of the right homes, in the right places
- Safe, decent, energy-efficient homes