Job vacancies

BI Analyst

Havant

Real Estate Finance Analyst

London Bridge

Up to £40,000

Permanent

Hyde is looking to recruit a Real Estate Finance Analyst.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Real Estate Finance Analyst at Hyde, you will be working within the Investment & Development Finance team to assess the viability and profitability of potential real estate projects.

Purpose of the Role

• Primary focus on supporting Development and Investment teams with data production via regular reporting cycles, and learning to set up a project and manage through its life cycle
• Close liaison with peers to develop a good breadth of understanding across IDP and Finance functions which interface with the development and investment processes

Responsibilities:

• Maintain Hyde’s appraisal system for investment and development programmes, ensuring updates from the Investment & Development Appraisal Framework working group are implemented.
• Conduct monthly reviews and reconciliations of costs, preparing and integrating monthly actuals.
• Collaborate with Development Managers to review the accuracy of appraisals and report on key issues, including site optimisation, on a monthly basis.
• Achieve a detailed understanding of all schemes within your remit to conduct high-level reviews of performance, costs, revenue, and profile of spend and sales.
• Respond promptly to queries relating to DCF appraisal systems and account coding, ensuring timely resolution of issues.
• Assist with the preparation of quality appraisals of projects ahead of submission to DIG & GIC, focusing on financial assumptions.
• Assess financial exposure of development projects including risk analysis and make recommendations for corrective actions that may be required
• Work collaboratively with FP&A team on production of liquidity reports and provision of Hyde’s Financial Plan
• Assist with post-approval administration of project set up on systems and legal / financial aspects of implication
• Assist with the preparation of management, statutory accounts, and key performance indicators for development vehicles
• Provide support on other project work as and when required

Skills and Experience Required:

• Excellent analytical skills with a fundamental understanding of data analysis and financial concepts.
• Genuine interest in real estate markets and development processes.
• Proficiency with numbers and basic financial principles, including key metrics like ROI and cash flow.
• Advanced IT skills including Excel and Microsoft Office and adaptability to bespoke accounting software
• Attention to detail to ensure accuracy in data entry, preliminary analyses, and report preparation.
• Good written and verbal communication skills to effectively share findings and collaborate with team members.

Benefits:

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days
• Committed Learning & Development

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Health and Safety Officer

Rochester

Up to: £39,800

Hyde is looking to recruit a Health and Safety Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Health and Safety Officer at Hyde, you will be working within the Property Maintenance team to assist in the development, implementation, and coordination of Hyde’s Safety Management Systems. You will play a key role in promoting and ensuring compliance with health, safety, and environmental regulations across building sites and office environments.

Responsibilities:

• Conduct audits, inspections, and surveys to evaluate compliance with Hyde’s policies and procedures.
• Assist in the development and delivery of toolbox talks, risk assessments, and HS&E training.
• Support operational teams with maintaining safe systems of work, including manual handling, work at height, and unlicensed asbestos work.
• Assist in accident investigations and implementation of corrective actions.
• Promote the implementation of Hyde’s Health, Safety and Environment Policy.
• Participate in health and safety committees and contribute to the development of a strong safety culture.

Skills and Experience Required:

• Certificate in Occupational Health & Safety (NEBOSH Level 3 or above).
• CITB / SMSTS certification with experience on building sites.
• Experience in auditing and health & safety management.
• Full UK driving licence (vehicle provided; manual preferred).
• Experience in property maintenance and repairs (social housing experience desirable).
• Knowledge of CDM regulations and construction phase H&S plans.

Benefits:

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, and we strive to build and nurture a culture where inclusivity is the norm, not an initiative. We’re committed to cultivating a workplace that reflects our customer profile, where everyone feels proud to be unique.

Hyde is a disability confident employer, and we support you with any reasonable adjustments needed throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified.

Roofer

Rochester and surrounding Kent areas

Up to £36,000

Hyde is looking to recruit a Roofer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, we enable them to realise their potential, enjoy their environment, and contribute to their community.

As a Roofer at Hyde, you will be working within our Property Services Team to provide maintenance and repair services, ensuring our properties are maintained to the highest standard.

Responsibilities:

• Carry out roof repairs and maintenance across a variety of roof types.
• Perform first-time fixes to complete tasks efficiently during the first visit.
• Ensure health and safety regulations are followed, especially when working at heights.
• Conduct lead work, fascia/soffit repair or replacement, and gutter clearance or repair.
• Work independently while demonstrating effective decision-making and time management.

Skills and Experience Required:

• Demonstrable competence in roofing, including slate or concrete tile repair, ridge/verge repair, lead work, gutter work, and flat roof repairs or replacement.
• Ability to lift weights and carry out physical tasks in accordance with Health and Safety guidelines.
• Experience in customer-focused environments, meeting performance targets.
• Full, clean UK Driving Licence.

Benefits:

• A fantastic pension.
• Life assurance.
• Great holidays.
• An award-winning flexible benefits package.
• Volunteering days.

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm, not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile, where everyone is proud to be unique.

Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments needed throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Administrator (Property Development)

London Bridge - with travel to our Rochester office once a month (travel costs reimbursed)

Up to £28,000

We’re looking to recruit an Administrator.

Hyde is one of the UK’s leading House Builders with an award-winning Development function. We see a future where everybody works together towards social prosperity. It’s a future that promises to create a great home for everyone. Development is at the heart of this strategy and encompasses everything from purchasing land, securing planning consents, design standards, programme management to overseeing the build and the eventual sale and letting of our homes.

As an Administrator, you will provide an efficient, flexible and professional administrative service to the Property Development team.

Duties of an Administrator:

• Co-ordinate and provide all admin and organisational support
• Diary management and co-ordination of meetings
• Support the team in the production of reports and presentations
• Raising POs and invoice processing
• General system administration

Experience & Skills

• Previous experience working within housing is desirable but not essential.
• Proficient use of MS Office including Excel, Word and PowerPoint
• Excellent time management and organisation skills
• Ability to work independently and as part of a team

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Labourer

Chichester

£25,000

Hyde is looking to recruit a Labourer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Labourer at Hyde you will be working within Property Services to Support the effective delivery of internal & external maintenance services to properties across multiple workstreams.

Responsibilities

• To work at height and conduct work within proper safety restraints
• Dig pits, trenches and foundations in preparation for minor job site construction
• Perform setup and clean-up tasks at job site
• Back-fill trenches and pits when necessary
• Provide labour support as needed for specialty crew(s)

Skills and Experience Required

• Have some experience/knowledge of tools, including uplifting toolkits.
• Be punctual and reliable.
• Be a strong team player with a good work ethic.
• Have experience of social housing (desirable).
• Full UK Driving Licence

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Senior Assistant Company Secretary

London Bridge

Up to £68,500

Hyde is looking to recruit a Senior Assistant Company Secretary.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Senior Assistant Company Secretary at Hyde, you will be working within the Company Secretariat Team to assist the Company Secretary and provide corporate governance support, ensuring compliance with regulatory and statutory requirements. You will also be responsible for ensuring accurate and timely minute-taking of Board meetings, making this a key area of expertise for the successful candidate.

Responsibilities:

• Provide support to the Company Secretary in managing corporate governance, compliance, and statutory obligations.
• Prepare, collate, and distribute meeting packs and other documentation for the Board and Committees.
• Attend Board and Committee meetings, taking accurate and professional minutes.
• Assist with filing statutory forms and ensuring compliance with the Companies Act and other regulatory requirements.
• Maintain statutory registers and ensure timely filing of returns.
• Provide guidance on corporate governance practices and regulations.

Skills and Experience Required:

• Part or fully qualified with the Chartered Governance Institute or holding a relevant legal qualification is desirable, but not essential if you have significant demonstrable experience.
• Proven experience in a similar role within a company secretariat function.
• Extensive experience in minute-taking for Board and Committee meetings.
• Strong understanding of corporate governance and compliance within a regulated environment.
• Excellent organisational and communication skills, with the ability to manage multiple tasks and deadlines.
• Proficient in using relevant IT systems, including minute-taking software and document management systems.

Benefits:

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Services Advisor - Part Time

London Bridge

£25,000 Pro Rata

20 hours per week, Monday to Friday 10:00 am to 2:00 pm

Hyde is looking to recruit an inbound Customer Service Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Advisor, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.

Responsibilities

• Acting as a first point of contact for customers.
• Handling up to 50-60 demanding telephone calls daily.
• Referring specialist and complex enquiries to relevant teams.
• Providing a great customer service across all communication platforms.
• Meeting or exceeding KPIs / targets.
• Building and maintaining excellent rapport with our internal and external customers.

Skills and Experience required

• Customer Service experience
• Microsoft Office
• Empathetic – putting yourself in the customers’ shoes
• Resilient – dealing with difficult telephone calls
• The ability to type whilst on a telephone call

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Services Advisor - Part Time

Chichester

£25,000 Pro Rata

20 hours per week, Monday to Friday 10:00 am to 2:00 pm

Hyde is looking to recruit an inbound Customer Service Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Advisor, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.

Responsibilities

• Acting as a first point of contact for customers.
• Handling up to 50-60 demanding telephone calls daily.
• Referring specialist and complex enquiries to relevant teams.
• Providing a great customer service across all communication platforms.
• Meeting or exceeding KPIs / targets.
• Building and maintaining excellent rapport with our internal and external customers.

Skills and Experience required

• Customer Service experience
• Microsoft Office
• Empathetic – putting yourself in the customers’ shoes
• Resilient – dealing with difficult telephone calls
• The ability to type whilst on a telephone call

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Audit and Reporting Accountant

London Bridge

£50,000 - £70,000, subject to experience

Hyde is looking to recruit a talented and ambitious Audit and Reporting Accountant.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. We also have an active building programme of new affordable homes and a large, in house, repair and maintenance team. We have a 30-year financial plan that includes £10bn of assets and £1.5bn of debt. Our ethos is simple, by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment and contribute to their community. We are also focused on delivering great value for money for our customers and constantly innovating and continuously improving.

As an Audit and Reporting Accountant at Hyde, you will be working within the Financial Control team to provide high-quality statutory accounting and audit services for Hyde and its associated companies. You will ensure accurate financial reporting, maintain strong financial controls, and support the audit process.

We are looking for an ACA qualified accountant with 1-2 years post qualification experience, either currently in practice and looking to move into industry or has already made the move into industry and is looking for a great employer and brilliant experience in the next stage of their career.

Responsibilities

• Prepare and deliver statutory financial statements for Hyde Group and its subsidiaries, ensuring compliance with FRS 102 and statutory regulations.
• Assist in the timely submission of statutory accounts in line with audit schedules.
• Collaborate with external auditors, providing necessary documentation and acting as a key contact.
• Prepare monthly and quarterly financial reports, including balance sheets, profit and loss statements, and cash flow reports.
• Support financial analysis and internal reporting for senior management, aiding strategic decision-making.
• Ensure compliance with internal controls and financial regulations, identifying and addressing any control weaknesses.

Skills and Experience Required

• Strong knowledge of statutory accounting, audit processes, and accounting standards (FRS 102, Housing SORP, IFRS).
• Excellent investigative accounting skills and the ability to resolve complex issues.
• Experience and understanding of audit processes and practise
• Proficiency in producing regulatory returns and assisting with tax compliance.
• Strong communication skills and a collaborative team player.

Benefits

• Great experience working in a high quality, experienced finance team
• Agile working
• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Administrator - Contract

Havant

Up to £25,520

Hyde is looking to recruit an Administrator on a fixed term contract (31st March 2024).

Hyde is one of the UK’s leading Housing Associations. Our values guide the way we operate; we’re customer driven, inclusive, collaborative and innovative. We work in partnership with our customers to develop and deliver better services for everyone. Property Services at Hyde is responsible for ensuring that we provide all customers with a safe home.

As an Administrator you will assist the Purchasing & Material Team Leader in the administration of the material purchase or sub-contract purchase orders confirming proof of delivery and reconciling invoices for payment. You will also be working with the Credit Control department to resolve queries as well as working with suppliers to ensure materials are available and dispatched as planned.

Responsibilities

• Work with suppliers to ensure invoices are processed and cleared for payment within relevant time scales.
• Work with credit control departments of suppliers to resolve queries.
• Administer purchase orders raised ensuring correct coding and appropriate approval authorisations are in place.
• Administer the receipt of proof of purchase.
• Receive and process invoices from suppliers and subcontractors ensuring correct coding structures authorisations are in place.
• Handling incoming purchasing and support services phone calls.
• Raising purchase orders for suppliers and subcontractors.

Skills and experience required

• Strong communication - verbal and written
• Proficient use of computer systems and MS Office packages including Excel, Word and PowerPoint
• Previous experience with invoicing
• Great attention to detail
• Self-motivated with excellent time management
• Focused and dedicated
• Team player and be able multi task in order to assist various team

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Service Support Advisor

Havant

Up to £25,000

Hyde is looking to recruit a Service Support Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes for over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.

As a Service Support Advisor at Hyde, you will be working within our Property Maintenance team to assist with customer repair enquiries, manage escalations, and provide administrative support to our trade supervisors and other internal teams.

Responsibilities:

• Handle property repair enquiries and escalations from the Customer Services Centre.
• Support trade supervisors with administrative tasks and booking repairs.
• Provide advice and support to customer service officers and handle escalated calls when necessary.
• Maintain accurate and comprehensive records of all customer interactions for tracking and reporting purposes.
• Assist in conducting customer satisfaction surveys to gather feedback and improve service standards.

Skills and Experience Required:

• Strong organisational and administrative skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent communication skills, both written and verbal.
• Experience in customer service, ideally within repairs or a call centre environment.
• Knowledge of computer systems and experience in handling escalations.

Benefits:

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package
• Volunteering days

Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Domestic Gas Engineer

Brighton

£40,000 - £42,400

Hyde is looking to recruit a Gas Engineer

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Gas Engineer at Hyde you will be working within Property Services to provide a responsive and professional gas installations service to residents ensuring all work sites are adequately protected and maintained.

Responsibilities

• Installation of domestic gas boilers and associated equipment.
• Maintain and monitor the supply, stock and use of materials.
• Participate in the ‘out of hours’ service delivery on a rota basis (Currently every 1 in 6 weeks)
• Act as a liaison between residents and internal teams to ensure any property-related issues are highlighted and resolved promptly
• Raise any non-compliance or process failures with managers.
• Undertake any required repairs in order to maintain high levels of safety, security and working conditions across The Hyde Group properties (including vehicles and tools) in compliance with current policies and procedures:

Skills and Experience Required

• Previous experience as a domestic gas engineer
• Great customer service skills
• Essential qualifications: CCN1, CKR1, CENWAT,
• Desirable but not essential – HTR1, CONGLP1PD, Unvented Hot Water Systems.

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Community Caretaker - Contract

Islington

£25,000

Hyde is looking to recruit a Community Caretaker on a 6 month fixed term contract.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Community Caretaker at Hyde you will be working within Property Services, playing a crucial role in maintaining the cleanliness, safety, and overall upkeep of our residential blocks and community assets.

Responsibilities

• Conduct regular inspections of residential blocks/ community assets to identify any maintenance issues such as lighting outages, plumbing problems, or damages.
• Perform basic repairs and maintenance tasks as needed, including but not limited to replacing light bulbs, fixing minor leaks, and addressing issues with communal facilities.
• Report any major maintenance requirements or safety hazards to the appropriate authorities promptly.
• Ensure that communal areas such as hallways, stairwells, lobbies, and common rooms are always kept clean and tidy.
• Sweep, mop, and vacuum floors as necessary.
• Clean windows, doors, and other surfaces regularly to maintain a high standard of cleanliness.

Skills and Experience Required

• Experience working with customers and providing excellent customer service
• Due to the nature of the role, candidates should be physically fit and be able to use equipment, eg., leaf blower etc.
• Good communication skills
• Previous experience in a similar role is desirable

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Trade Scheduler

London Bridge

Up to £25,000

Hyde is looking to recruit a Trade Scheduler on a 6 month fixed term contract.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Trade Scheduler at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

Responsibilities

• Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
• Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
• Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
• Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
• Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
• Work collaboratively with all departments, to ensure performance targets are achieved.
• Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

Skills and experience required

• Previous scheduling/planning experience is desirable
• Previous administration experience is required for this role
• Excellent organisation and time management skills
• Good communication skills
• Ability to prioritise well
• Able to work well under pressure
• Proactive and positive approach towards work

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trader - Painter & Decorator

Southampton

Up to £34,000

Hyde is looking to recruit a Multi Trader - Painter & Decorator.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to damp and mould and various other general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. 

Key Responsibilities:

• Wash and clean affected surfaces within customer’s homes.
• Treat damp and mould with specified mould treatments.
• Carrying out minor repair works.
• Applying plaster to walls and ceilings and conducting repairs as needed.
• Addressing general maintenance issues, including painting, tiling, and other tasks as required.
• Ensuring adherence to safety protocols and guidelines.
• Maintaining accurate records of work performed and materials used.
• Providing excellent customer service to customers.

Skills & Experience:

• Proven experience working with damp and mould, as well as general maintenance.
• Proficiency in using a variety of hand and power tools.
• Knowledge of trade-specific techniques, materials, and safety protocols, painting & decorating trade qualification advantageous.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving and communication skills.
• Physical fitness and the ability to perform manual labour.
• Experience working in social housing is desirable
• Valid driver's license.

Benefits:

• Competitive salary
• Regular monthly pay
• Pension
• 26 days holiday
• Sick pay
• Company Van
• Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trader - Painter & Decorator

Chichester

Up to £34,000

Hyde is looking to recruit a Multi Trader - Painter & Decorator.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to damp and mould and various other general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. 

Key Responsibilities:

• Wash and clean affected surfaces within customer’s homes.
• Treat damp and mould with specified mould treatments.
• Carrying out minor repair works.
• Applying plaster to walls and ceilings and conducting repairs as needed.
• Addressing general maintenance issues, including painting, tiling, and other tasks as required.
• Ensuring adherence to safety protocols and guidelines.
• Maintaining accurate records of work performed and materials used.
• Providing excellent customer service to customers.

Skills & Experience:

• Proven experience working with damp and mould, as well as general maintenance.
• Proficiency in using a variety of hand and power tools.
• Knowledge of trade-specific techniques, materials, and safety protocols, painting & decorating trade qualification advantageous.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving and communication skills.
• Physical fitness and the ability to perform manual labour.
• Experience working in social housing is desirable
• Valid driver's license.

Benefits:

• Competitive salary
• Regular monthly pay
• Pension
• 26 days holiday
• Sick pay
• Company Van
• Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

uPVC Carpenter - Multi Trader

Peckham

Up to £36,000

Hyde is looking to recruit a uPVC Carpenter Multi Trader.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a uPVC Carpenter at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units.

Key Responsibilities:

• Diagnosing, repairing, and maintaining uPVC windows, doors, and frames, including adjustments to hinges and locks, seal replacements, and resolving issues with double-glazed units to ensure optimal performance and security
• Conducting carpentry tasks, including constructing, installing, and repairing wooden structures.
• Performing plumbing duties, such as repairs, installations, and maintenance of plumbing systems.
• Addressing general maintenance issues, including painting, tiling, and other tasks as required.
• Collaborating with other maintenance professionals to complete comprehensive property projects.
• Maintaining accurate records of work performed and materials used.
• Providing excellent customer service to customers.

Qualifications:

• Proven experience in multiple trades, including uPVC repairs, carpentry, plumbing, plastering, and general maintenance.
• Proficiency in using a variety of hand and power tools.
• Knowledge of trade-specific techniques, materials, and safety protocols.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving and communication skills.
• Physical fitness and the ability to perform manual labour.
• Experience working in social housing is desirable
• Valid driver's license.

Benefits:

• Competitive salary
• Regular monthly pay
• Pension
• 26 days holiday
• Sick pay
• Company Van
• Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Repairs Planner

London Bridge

Up to £25,000

Hyde is looking to recruit a Repairs Planner on a 6 month fixed term contract.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Repairs Planner at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

Responsibilities

• Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
• Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
• Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
• Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
• Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
• Work collaboratively with all departments, to ensure performance targets are achieved.
• Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

Skills and experience required

• Previous scheduling/planning experience is desirable
• Previous administration experience is required for this role
• Excellent organisation and time management skills
• Good communication skills
• Ability to prioritise well
• Able to work well under pressure
• Proactive and positive approach towards work

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Services Advisor (Temp to Perm) - Immediate Start!

London Bridge

£25,000

35 hours per week, Monday to Friday 9:00 am to 5:00 pm

13 Weeks temporary with a view to going permanent

Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As Complaints  Customer Service Advisor at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all complaint cases within timescales and work with key stakeholders both internally and externally to ensure the smooth resolution to all complaint cases from start to finish.

Responsibilities

• Provide a responsive, excellent, customer focused and efficient front line/telephone/in writing service to all customers, internally and externally ensuring a high level of customer satisfaction is achieved.
• Monitor issues identified and provide a quick response to our customers, meeting timescales and ensuring these are resolved, troubleshooting difficult complaints and making sure prompt and appropriate action is taken.
• Manage and prioritise busy caseload which includes a high volume of telephone contact, letter writing and case management, demonstrating flexibility around priorities.
• Articulate straight-forward decisions and actions to help resolve issues and hold service areas to account for delivering these.
• Demonstrate clear accountability and ensure that complaint cases are escalated where progress is not being made in line with our time scales.

Skills and Experience Required

• Customer service experience 
• Proven experience of customer service – verbal/written
• Ability to work at pace and in a busy environment
• Good at planning/problem solving
• Team work/collaboration

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Services Advisor (Temp to Perm) - Immediate Start!

Chichester

£25,000

35 hours per week, Monday to Friday 9:00 am to 5:00 pm

13 Weeks temporary with a view to going permanent

Hyde is looking to recruit a Customer Services Advisor to work within our Complaints team.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As Complaints  Customer Service Advisor at Hyde you will be the first point of call for customers to talk through their concerns and identify the best route for a resolution. You will manage all complaint cases within timescales and work with key stakeholders both internally and externally to ensure the smooth resolution to all complaint cases from start to finish.

Responsibilities

• Provide a responsive, excellent, customer focused and efficient front line/telephone/in writing service to all customers, internally and externally ensuring a high level of customer satisfaction is achieved.
• Monitor issues identified and provide a quick response to our customers, meeting timescales and ensuring these are resolved, troubleshooting difficult complaints and making sure prompt and appropriate action is taken.
• Manage and prioritise busy caseload which includes a high volume of telephone contact, letter writing and case management, demonstrating flexibility around priorities.
• Articulate straight-forward decisions and actions to help resolve issues and hold service areas to account for delivering these.
• Demonstrate clear accountability and ensure that complaint cases are escalated where progress is not being made in line with our time scales.

Skills and Experience Required

• Customer service experience 
• Proven experience of customer service – verbal/written
• Ability to work at pace and in a busy environment
• Good at planning/problem solving
• Team work/collaboration

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.