Job vacancies

Researcher - Customer Research

  • Location London Bridge
  • Salary Up to £49,000
  • Application close 31 March 2024
  • Type Permanent - Full Time
Start application

Researcher - Customer Research

London Bridge

Up to £49,000

Hyde is looking to recruit a Customer Researcher.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Researcher, you will be working within the Strategy and Transformation department to oversee and manage the customer research activities within Hyde, providing valuable insights into customer preferences and behaviours.

Responsibilities:

  • Gather useful insights from market research and operational data.
  • Develop surveys for quantitative research.
  • Lead and supervise customer segmentation and profiling projects.
  • Collaborate with Customer Involvement colleagues to conduct insightful focus group analyses.
  • Solve complex problems using statistical techniques to create models for informed decision-making.
  • Manage relationships with external agencies for efficient and effective quantitative customer research solutions.

Skills and Experience Required:

  • Experience in a customer research role.
  • Research expertise, strong background in quantitative and qualitative research methodologies.
  • Proficiency in data analysis tools and statistical techniques.
  • Ability to manage and prioritize research projects effectively.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills to build relationships with colleagues, stakeholders, and customers.

Benefits:

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Complaints Officer

  • Location London Bridge
  • Salary Up to £25,500
  • Application close 01 April 2024
  • Type Permanent - Full Time
Start application

Customer Complaints Officer

London Bridge

Up to £25,500

Hyde is looking to recruit a Customer Complaints Officer. Internally you will be known as a Customer Liaison Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Complaints Officer at Hyde you will be working within the Property Maintenance Team to manage and resolve customer concerns and complaints related to repair services, ensuring a high level of customer satisfaction.

Responsibilities

  • Receive and process inbound customer complaints related to repair services, ensuring timely and satisfactory resolution.
  • Support customers in diagnosing repairs.
  • Manage information relating to cases within Hyde’s information systems to ensure consistent and timely responses.
  • Undertake general administrative duties to support the service as required.
  • Meet all agreed SLAs and KPIs for complaint resolution and service performance.
  • Investigate complaints and ensure timely booking and management of repairs.

Skills and Experience Required

  • Strong organisational and administrative skills.
  • Complaint handling and conflict resolution skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication skills, both written and verbal.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Community Centre Manager

  • Location London Bridge
  • Salary Up to £45,000
  • Application close 02 April 2024
  • Type Permanent - Full Time
Start application

Community Centre Manager

London Bridge

Up to £45,000

Hyde is looking to recruit a Community Centre Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Community Centre Manager at Hyde you will primarily be responsible for managing Hyde’s community assets, fostering partnerships, securing financial support and implementing projects that align with Hyde’s mission and the needs of the community.

Responsibilities

  • Proactively source and build relationships with local external stakeholders, resident representatives and others to understand local challenges, identify emerging issues and inform project design.
  • Maintain relationships with local and regional bodies to open up opportunities for delivery of projects that benefit residents and the business.
  • Develop projects that respond to community and business needs and fall in line with the overall strategy for social and economic investment that targets Hyde’s higher need neighbourhoods.
  • Identify and recommend potential opportunities, develop proposals for new projects and build related partnerships.
  • Manage and monitor the efficacy of projects to ensure that outcomes are met and impact evidenced.

Skills and Experience Required

Essential:

  • Previous experience of managing, or supporting others to manage community assets / facilities.
  • Previous experience of working with community partners to deliver projects (e.g. Local Government departments, Regional agencies, other Resident Social Landlords [RSL], schools, colleges, training providers, community safety partners, social enterprises, businesses and voluntary sector organisations).
  • Project Management experience.

Desirable:

  • Previous experience of working in a housing association and/or local authority.
  • Experience managing consortia / partnership networks.
  • Experience in business development and / or capacity building community organisations and partners

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Call Centre Agent - Repairs

  • Location London Bridge
  • Salary Up to £25,500
  • Application close 02 April 2024
  • Type Permanent - Full Time
Start application

Call Centre Agent (Repairs)

London Bridge

Up to £25,500

Hyde is looking to recruit a Call Centre Agent (Repairs). Internally you will be known as a Customer Liaison Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Call Centre Agent at Hyde you will be working within the Property Maintenance Team to manage and resolve customer concerns and complaints related to repair services, ensuring a high level of customer satisfaction.

Responsibilities

  • Receive and process inbound customer complaints related to repair services, ensuring timely and satisfactory resolution.
  • Support customers in diagnosing repairs.
  • Manage information relating to cases within Hyde’s information systems to ensure consistent and timely responses.
  • Undertake general administrative duties to support the service as required.
  • Meet all agreed SLAs and KPIs for complaint resolution and service performance.
  • Investigate complaints and ensure timely booking and management of repairs.

Skills and Experience Required

  • Strong organisational and administrative skills.
  • Complaint handling and conflict resolution skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Excellent communication skills, both written and verbal.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Regional Housing Manager

  • Location Rochester
  • Salary Up to £33,500
  • Application close 03 April 2024
  • Type Permanent - Full Time
Start application

Regional Housing Manager (Later Living)

Rochester - with travel throughout Kent

Up to £33,500 plus paid business mileage

Hyde is looking to recruit a Regional Housing Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Regional Housing Manager at Hyde, you will be working within the Later Living Housing team, leading a team of regionally based Housing Scheme Officers to provide a customer focused and enhanced housing management service to residents living in our Later Living schemes.

Responsibilities

  • Oversee the service delivery of the Housing Scheme Officers.
  • Monitoring individual performance through regular 1:1 supervision.
  • Coaching team members to achieve performance objectives and high standards of customer service.
  • Undertake regular quality checks to verify that Housing Scheme Officers are compliant with their objectives.
  • Support the team with tenancy, lettings and ASB matters, supporting the referral process to specialist team staff.
  • Lead on customer communication and consultation exercises on local services to identify and implement opportunities for service improvements.
  • Ensure that all schemes are well maintained and provide an excellent environment for residents to maintain their independence and live as good a life as possible.

Skills and Experience

  • Full UK driving licence and access to your own vehicle.
  • Experience in housing management with a focus on later living, supported housing schemes or related fields.
  • Strong organisational skills to effectively coordinate and oversee multiple housing schemes.
  • Good interpersonal, communication and management skills.
  • Skilled in data analysis and reporting.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Lettings Advisor

  • Location South London
  • Salary Up to £34,000
  • Application close 03 April 2024
  • Type Permanent - Full Time
Start application

Lettings Advisor

South London (Southwark, Lambeth & Lewisham)

Up to £35,000 + company car

Hyde is looking to recruit a Lettings Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Lettings Advisor at Hyde you will deliver an outstanding lettings service to existing and prospective customers of The Hyde Group, managing the lettings process from the exit of customers to those entering our new home, with maximum overall customer satisfaction.

Responsibilities

  • Plan the delivery of the prospective customer’s interview, assessing the customer profile and shaping the service based on their requirements.
  • Refer customers requiring financial and welfare advice to appropriate departments.
  • Liaise closely with Empty Homes and Lettings Officers and Surveyors to co-ordinate viewings and sign ups of new homes including the customer sign up requirements.
  • Work productively with the Empty Homes and Lettings Officers to manage customers moving out of their homes, whilst supporting customers to move out taking into account the emotions involved in this process.
  • Deliver an appropriate service to vulnerable residents, supporting them to access housing options where necessary and making sure Hyde delivers appropriate interventions for customers in crisis.

Skills and Experience Required

  • UK driving licence is essential
  • Strong communication skills both verbally and written
  • Proficient in using Microsoft packages
  • Experience working on Northgate system is desirable
  • Able to working independently and manage own schedule
  • Able to remain calm and collected if/when challenged by customers.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Property Asset Manager (Void Disposals)

  • Location London
  • Salary Up to £50,500
  • Application close 03 April 2024
  • Type Permanent - Full Time
Start application

Asset Manager (Property Disposals)

London Bridge

Up to £50,500

Hyde is looking to recruit a Disposals Asset Manager (Residential Properties) who will have the responsibility of preparing void properties for disposal through different sales routes. This will involve analysing all relevant property data, preparing business plans and overseeing the refurbishment and repairs of numerous void properties, simultaneously. It is important that you understand the property market and how to create value from existing assets.

Duties

  • Complete a pre-inspection desk top analysis of the property based upon internal data and public information.
  • Undertaking the scoping / inspection of void assets to assess it’s potential for refurbishment using a standard specification appropriate to the location/potential value of the property.
  • Be able to demonstrate an understanding of residential building construction, the refurbishment and repairs process and buildability.
  • Be able to Identify anyd potential structural and/or damp issues both internally and externally.
  • Undertaking options/financial appraisals using appraisal software..
  • Preparation of a business plan including a summary of the required works, photographs of the asset, sourcing market comparables and undertaking residual valuations.
  • Procurement, coordination and review any additional surveys and plans i.e. structural, damp etc.
  • Working with the Contract Manager/Administrator in reviewing contactors pricing, interrogation of contractors pricing, and value engineering of the works schedule.
  • Ability to assess and recommend the correct disposal method (refurbishment/major or minor works/ sell as is based on agreed financial performance KPI.)
  • Engaging architect (from a framework to be established) to design extension, conversions and/or deconversion of assets.
  • Review and comment on planning applications whilst collaboratively working with Architect, Principal Designer, Contractor, and Contract Manager/Administrator.
  • Attend inspections of works on site and progress meetings with Contract Manager/Administrator and report on progress to the Senior Project Manager.
  • Receive handover of property on completion of works ensuring all documentation is checked, accurate and filed.
  • Assist team members in understanding specific property nuance as it relates to the overall department objective.

Essential Skills & Experience

  • Strong knowledge of Residential Property Market
  • Strong knowledge of the refurbishment and repairs process and challenges
  • A good ability to formulate a business case supporting the disposal route of an asset that achieves the best value
  • Knowledge of various disposal channels available to a Registered Provider
  • Previous Experience in a similar role

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Administrator - Home Ownership

  • Location London Bridge
  • Salary Up to £26,000
  • Application close 03 April 2024
  • Type Permanent - Full Time
Start application

Home Ownership Administrator

London Bridge

Up to £26,000

Hyde is looking to recruit a Home Ownership Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Home Ownership Administrator at Hyde, you will be responsible for providing administrative support and coordination for the Home Ownership Team, ensuring efficient administration, documentation and communication is handled in a proactive and responsive manner.

Responsibilities

  • Manage the administration of all incoming correspondence, including shared email inboxes.
  • Proactively manage the queues on the Housing Management System.
  • Support the team with the legal leasehold consultation requirements, producing and sending letters, recording, and collating feedback.
  • Maintain an efficient filing and archiving system, coordinating documents storage onto the electronic document management system.
  • Responding to telephone enquiries as well as monitoring and co-ordinating homeowner complaints, providing regular management reports.
  • Act as point of contact for the team, ensuring issues are resolved in a timely manner to achieve good customer satisfaction.
  • Organise, schedule and coordinate meetings with both external and internal stakeholders across the business, ensuring a smooth operation timetable and effective note taking.
  • Processing invoices for payment.
  • Any other administrative duties that are within the scope of the role.

Key Skills and Experience

  • Strong organisational and administrative skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment and independently when required.
  • Problem solving skills and the ability to adapt to changing requirements.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Conveyancing Assistant

  • Location London Bridge
  • Salary Up to £26,000
  • Application close 03 April 2024
  • Type Permanent - Full Time
Start application

Conveyancing Assistant

London Bridge

Up to £26,000

Hyde is looking to recruit a Conveyancing Assistant. Internally you will be known as a Home Ownership Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Conveyancing Assistant at Hyde, you will be responsible for providing administrative support and coordination for the Home Ownership Team, ensuring efficient administration, documentation and communication is handled in a proactive and responsive manner.

Responsibilities

  • Manage the administration of all incoming correspondence, including shared email inboxes.
  • Proactively manage the queues on the Housing Management System.
  • Support the team with the legal leasehold consultation requirements, producing and sending letters, recording, and collating feedback.
  • Maintain an efficient filing and archiving system, coordinating documents storage onto the electronic document management system.
  • Responding to telephone enquiries as well as monitoring and co-ordinating homeowner complaints, providing regular management reports.
  • Act as point of contact for the team, ensuring issues are resolved in a timely manner to achieve good customer satisfaction.
  • Organise, schedule and coordinate meetings with both external and internal stakeholders across the business, ensuring a smooth operation timetable and effective note taking.
  • Processing invoices for payment.
  • Any other administrative duties that are within the scope of the role.

Key Skills and Experience

  • Strong organisational and administrative skills, with attention to detail and accuracy.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively in a team environment and independently when required.
  • Problem solving skills and the ability to adapt to changing requirements.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Trade Scheduler

  • Location London Bridge
  • Salary Up to £26,000
  • Application close 05 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Trade Scheduler - FTC

London Bridge

Up to £26,000

Hyde is looking to recruit a Trade Scheduler on a 6 month fixed term contract.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Trade Scheduler at Hyde, you will be responsible for scheduling the workload of Hyde Property Maintenance Trade Operatives.

Responsibilities

  • Effective and proactive scheduling, tracking and management of operatives’ diaries to ensure all appointments committed to are met, liaising with customers and operatives to arrange and rearrange appointments as required.
  • Tracking of jobs that potentially could go overdue, planning all work to ensure completion within target timescales and prioritising attendance of emergency works.
  • Prioritise workloads to correct trade operatives and schedule works efficiently to maximise the potential for a first time fix, ensuring operatives have the right materials to complete their work.
  • Provide excellent customer service to our residents whilst scheduling work in the most cost effective and productive manner.
  • Maximise the efficiency of operatives through effective scheduling, identifying the most logical route to reduce travel time between appointments.
  • Work collaboratively with all departments, to ensure performance targets are achieved.
  • Closely monitor the punctuality and quality of job completions and feed back to trade supervisor supporting information on operative performance levels where required.

Skills and experience required

  • Previous scheduling/planning experience
  • Excellent organisation and time management skills
  • Good communication skills
  • Ability to prioritise well
  • Able to work well under pressure
  • Proactive and positive approach towards work

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Service Charge Manager

  • Location London Bridge
  • Salary Up to £54,000
  • Application close 07 April 2024
  • Type Permanent - Full Time
Start application

Service Charge Manager

London Bridge

Up to £54,000

Hyde is looking to recruit a Service Charge Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.

As a Service Charge Manager at Hyde, you will be leading the Service Charge Team to deliver accurate service charges for Hyde's properties. You will play a crucial role in managing team performance, ensuring compliance with legislative requirements, and contributing to the financial stability and reputation of Hyde.

Responsibilities

• Provide leadership, guidance, and coaching to the service charge team.

• Foster a collaborative, inclusive, and supportive team environment.

• Identify and provide ongoing training to ensure the team has necessary skills and knowledge.

• Set clear goals, monitor performance against KPIs, and conduct regular reviews.

• Stay updated on regulations, legislate, and develop service charge policies in line with laws and regulations.

• Lead the annual estimate setting and statement production for the team, ensuring accuracy and strict deadlines.

Skills and Experience Required

• Minimum 3 years’ of management experience in a service charge calculations and compliance role.

• Strong leadership and team management skills.

• Knowledge of financial analysis and risk mitigation in service charge processes.

• Ability to manage end-to-end administration of service charges, including budgeting, reconciliation, and customer interactions.

Benefits

• A fantastic pension

• Life assurance

• Great holidays

• An award-winning flexible benefits package

• Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Group Reward Specialist

  • Location London Bridge
  • Salary Up to £80,000
  • Application close 07 April 2024
  • Type Permanent - Full Time
Start application

Group Reward Specialist

London Bridge

Up to £80,00

Hyde is looking to recruit a Group Reward Specialist who has extensive knowledge of compensation and reward strategies. This is a senior position at Hyde and requires a Group Reward Specialist with extensive knowledge of managing staff salaries, conducting role benchmarking, overseeing pay and grading structures, and administering employee benefits. If you have an understanding of company pension schemes and a knack for designing reward packages aligned to an organisations goals that’s even better!

Hyde was established in 1967 by three businessmen, who wanted to provide great quality homes for those left behind by the housing market. We were and continue to be a social business. Our founders combined a strong social purpose with an entrepreneurial drive and professionalism to make their dreams a reality. Today Hyde owns over 45,000 properties that we manage and we are committed to providing all customers with an excellent customer experience. As the Group Reward Specialist you will require that entrepreneurial drive and professional spirit.

Responsibilities

  • Develop and deliver reward and pay strategies aligned with Hyde’s strategic objectives and business priorities.
  • Provide advice to the business on salary and compensation
  • Develop compensation and rewards strategies that attract and retain talent.
  • Manage annual salary reviews, based on market and sector specific benchmarking to ensure we are paying market rates
  • Oversee and periodically review the administration of Hyde’s pension and other benefits
  • Participate in and / or lead projects focused on continuous improvement of benefits
  • Identify pay and benefits issues, provide solutions, and ensure accurate contractual/reward information is delivered consistently.
  • Lead in the development and delivery of reward and pay strategies.
  • Manage benefit providers to offer an engaging mix of benefits, positioning Hyde as an employer of choice.
  • Oversee flexible benefits program including annual flex window projects and benefit communications.
  • Proactively manage pay, terms, and conditions, including bonus schemes, pay reviews, and salary benchmarking.
  • Coach and guide team members to implement best practices and ensure they have the necessary skills to deliver business goals.
  • Effectively manage team performance and budget
  • Oversee interactions with outsource partners to ensure efficient and high-quality service delivery.
  • Work closely with HR Business Partners and other HR team members to provide seamless and best practice service.

Essential Skills and Experience

  • Capacity to develop and implement long-term reward strategies aligned with the organization's goals and objectives.
  • Understanding of compensation structures, salary benchmarking, bonus schemes, and incentive programs.
  • Advantageous to have managed staff in current of previous roles, but not a necessary requirement.
  • Proven Experience as a compensation and benefits manager, or similar role, demonstrating expertise in designing and implementing compensation and benefits strategies.
  • In-Depth knowledge of compensation practices, market analysis, and regulatory requirements related to employee rewards.
  • Strong analytical skills and proficiency in using compensation and HRIS systems to analyse data and generate reports.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross functional teams and senior management.
  • Detail-oriented and highly organized, with the ability to manage multiple projects and deadlines effectively.

Benefits

  • Great holidays
  • 35 hour working week (9-5)
  • Agile working
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to Hyde. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We welcome applicants with diverse skills and a desire to progress their career. The advertised salary reflects the prevailing market rate for this position. Candidates without prior experience will be offered the starting salary.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Legal Clerk - Housing

  • Location London Bridge
  • Salary Up to £25,520
  • Application close 08 April 2024
  • Type Permanent - Full Time
Start application

Legal Clerk

London Bridge

£24,000 - £25,500

We are looking to recruit a Legal Clerk.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

Responsibilities

  • Deliver administrative assistance on cases conducted by the legal services team.
  • Assist in the preparation of litigation, trial bundles, case chronologies, court applications, witness statements and research.
  • Processing incoming and outgoing direct exchange (DX) and post.
  • Scanning and uploading documents to the case management system and managing the hard copy filing system, including archiving closed files.
  • Diary management, meeting administration and arranging travel.
  • Maintaining and updating the legal services team pages on the intranet.
  • Answering and redirecting enquiries received by the Legal team.
  • Collating reporting from the Legal Team and external lawyers.
  • Dealing with purchase orders and invoices on Hyde’s finance system.

Skills and experience required

  • Experience working within a legal practice
  • Experience preparing case bundles for court
  • Housing litigation experience beneficial but not essential
  • Database management
  • Proficient use of MS Office packages including Outlook, Excel, Word & PowerPoint
  • The successful candidate will occasionally be required to work unsociable hours and off-site.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative - Plumber

  • Location Camberwell
  • Salary Up to £36,000
  • Application close 10 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative - Plumber 

Covering Camberwell and surrounding SE postcodes

Up to £36,000 

Hyde is looking to recruit a Multi Trade Plumber.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage. We are currently seeking a skilled and experienced plumber to join our team and contribute to our mission of ensuring quality housing for all.

As a Multi Trader Plumber at Hyde, you will play a crucial role in maintaining and improving the plumbing systems within our housing units. You will be responsible for conducting repairs, installations, and maintenance to ensure the functionality and efficiency of plumbing systems. This position requires a high level of technical expertise, professionalism, and a commitment to delivering top-notch service to our customers.

Key Responsibilities:

  • Conducting routine inspections of plumbing systems.
  • Identifying and troubleshooting plumbing issues in a timely manner.
  • Performing repairs and maintenance on plumbing fixtures, pipes, and appliances.
  • Installing new plumbing systems as needed.
  • Collaborating with other maintenance and repair professionals to address multifaceted issues.
  • Responding promptly to plumbing emergencies and providing effective solutions.
  • Keeping accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Skills & Experience:

  • Proven experience as a plumber, with residential plumbing experience.
  • Valid plumbing certification.
  • Have experience of a secondary trade i.e. carpentry, painting or plastering etc (desirable).
  • Excellent communication and customer service skills.
  • Physical fitness and the ability to work in various conditions.
  • Valid driver's license

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company van
  • Ability to Buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative - Carpenter

  • Location Camberwell
  • Salary Up to £34,000
  • Application close 10 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative - Carpenter

Covering Camberwell and surrounding SE London areas

Up to £36,000 & company van + fuel card

Hyde is looking to recruit a Multi Trade Carpenter.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Multi Trade Carpenter at Hyde you will be working within our Property Services Team to carry out maintenance and repairs, ensuring our properties are maintained to the highest standard.

Key Responsibilities:

  • Perform a variety of carpentry tasks, including but not limited to, installing doors, windows, and cabinets.
  • Conduct repairs and maintenance on existing wooden structures, fixtures, and furniture within our housing units.
  • Collaborate with other maintenance professionals to complete larger projects efficiently.
  • Inspect properties to identify and address carpentry-related issues promptly.
  • Work in compliance with safety regulations and maintain a clean and organized work environment.
  • Provide excellent customer service when interacting with residents and addressing their carpentry-related concerns.

Skills & Experience:

  • Proven experience as a carpenter, with residential carpentry experience.
  • Valid carpentry certification.
  • Have experience of a secondary trade i.e. plumbing, painting or plastering etc.
  • Excellent communication and customer service skills.
  • Physical fitness and the ability to work in various conditions.
  • Valid driver's licence

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Construction Project Manager

  • Location London Bridge
  • Salary Up to £51,000
  • Application close 10 April 2024
  • Type Permanent - Full Time
Start application

Construction Project Manager

London Bridge

Up to £51,000

Hyde is looking to recruit a Project Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Project Manager at Hyde you will be working within the Asset Management & Sustainability team to assist in the successful delivery of major fire safety projects and structured planned works.

Responsibilities

  • Support the Lead Project Manager in planning, executing, and closing major fire safety projects.
  • Take ownership of assigned tasks and sub-projects within larger initiatives, conducting regular feasibility studies.
  • Develop comprehensive project plans, including timelines, budgets, and resource allocations.
  • Monitor project progress, measuring contractor performance against contractual obligations and agreed milestones; identifying potential delays and taking proactive measures to keep projects on schedule.
  • Assist in the development and management of project budgets, tracking expenditures, and ensuring cost control throughout the project lifecycle.
  • Collaborate with internal teams and external stakeholders (Local Authorities, consultants, and leaseholders) in connection with projects and planned programmes.

Skills and Experience Required

  • Experience working with residential construction projects for structured and planned works.
  • Understanding of project management methodologies, tools, and best practices.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in project management software and tools.
  • Ability to problem-solve.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Trade Supervisor

  • Location Rochester
  • Salary Up to £44,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Trade Supervisor

Rochester

Up to £44,000 plus company car and fuel card

Hyde is looking to recruit a Trade Supervisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Trade Supervisor at Hyde you will be working within Responsive Repairs to ensure a customer focused approach and a right first time repairs service is met within your team. This is a mobile role, your main office will be in Rochester covering properties in and around Kent and across SE London postcodes.

Responsibilities

  • Manage the team to ensure that key performance indicators, such as Customer Satisfaction, RTF and repairs priorities, are achieved and that works orders are closed down within agreed timescales.
  • Manage trades operatives to ensure right first-time completion of jobs and that all health and safety is complied with, to safeguard our staff and the public.
  • Ensure that works allocation is monitored to ensure full use of time is achieved.
  • Monitor budgets ensuring repair jobs are correctly raised and allocated to the correct budget codes to ensure correct capitalisation of works.
  • Build effective stakeholder relations and attend meetings with service providers and residents and internal stakeholders as and when required.
  • You will be required to cover both London Bridge and Peckham office on a rota basis.

Skills and Experience Required

  • Experience managing a team is a must with a minimum of 2 years of experience
  • Experience working within social housing is desirable
  • A background working within a trade is desirable

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative

  • Location Rochester
  • Salary Up to £36,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative

Rochester

Up to £36,000

Hyde is looking to recruit a Multi Trade Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units.

Key Responsibilities:

  • Conducting carpentry tasks, including constructing, installing, and repairing wooden structures.
  • Performing plumbing duties, such as repairs, installations, and maintenance of plumbing systems.
  • Applying plaster to walls and ceilings and conducting repairs as needed.
  • Addressing general maintenance issues, including painting, tiling, and other tasks as required.
  • Collaborating with other maintenance professionals to complete comprehensive property projects.
  • Reading and interpreting blueprints, project specifications, and work orders.
  • Ensuring adherence to safety protocols and guidelines.
  • Maintaining accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plumbing, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.


Multi Trade Operative

  • Location Maidstone
  • Salary Up to £36,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative

Maidstone

Up to £36,000

Hyde is looking to recruit a Multi Trade Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units.

Key Responsibilities:

  • Conducting carpentry tasks, including constructing, installing, and repairing wooden structures.
  • Performing plumbing duties, such as repairs, installations, and maintenance of plumbing systems.
  • Applying plaster to walls and ceilings and conducting repairs as needed.
  • Addressing general maintenance issues, including painting, tiling, and other tasks as required.
  • Collaborating with other maintenance professionals to complete comprehensive property projects.
  • Reading and interpreting blueprints, project specifications, and work orders.
  • Ensuring adherence to safety protocols and guidelines.
  • Maintaining accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plumbing, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.


Multi Trade Operative

  • Location Folkestone
  • Salary Up to £36,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative

Folkestone

Up to £36,000

Hyde is looking to recruit a Multi Trade Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units.

Key Responsibilities:

  • Conducting carpentry tasks, including constructing, installing, and repairing wooden structures.
  • Performing plumbing duties, such as repairs, installations, and maintenance of plumbing systems.
  • Applying plaster to walls and ceilings and conducting repairs as needed.
  • Addressing general maintenance issues, including painting, tiling, and other tasks as required.
  • Collaborating with other maintenance professionals to complete comprehensive property projects.
  • Reading and interpreting blueprints, project specifications, and work orders.
  • Ensuring adherence to safety protocols and guidelines.
  • Maintaining accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plumbing, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.


Multi Trade Operative

  • Location Dartford
  • Salary Up to £36,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative

Dartford

Up to £36,000

Hyde is looking to recruit a Multi Trade Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to carpentry, plumbing, plastering, and general maintenance. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. This role is based in Rochester, covering areas in Dartford into Kent and as far as Folkestone.

Key Responsibilities:

  • Conducting carpentry tasks, including constructing, installing, and repairing wooden structures.
  • Performing plumbing duties, such as repairs, installations, and maintenance of plumbing systems.
  • Applying plaster to walls and ceilings and conducting repairs as needed.
  • Addressing general maintenance issues, including painting, tiling, and other tasks as required.
  • Collaborating with other maintenance professionals to complete comprehensive property projects.
  • Reading and interpreting blueprints, project specifications, and work orders.
  • Ensuring adherence to safety protocols and guidelines.
  • Maintaining accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Skills & Experience:

  • Proven experience in multiple trades, including carpentry, plumbing, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.


Floor Layer - Multi Skilled Operative

  • Location Dartford
  • Salary Up to £36,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Floor Layer - Multi Skilled Operative

Dartford

Up to £36,000 per year

Hyde is looking to recruit a Floor Layer - Multi Skilled Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to floor laying, with general maintenance in carpentry and plumbing. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. This role is based in Rochester, covering areas in Dartford into Kent and as far as Folkestone.

We’d like our Floor Layer to:

  • Have excellent carpentry and/or plumbing skills.
  • Have experience of working with polysafe / vinyl flooring.
  • Have access to your own tools.
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.
  • Have experience of working in social housing (desirable).

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


Supported Housing Officer

  • Location South London
  • Salary Up to £28,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Supported Housing Officer

South London: Covering Southwark, Greenwich, Lambeth areas

Up to £28,000 per annum plus paid business mileage

Own Vehicle Required (fuel & mileage paid for by Hyde)

Hyde is looking to recruit a Supported Housing Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Supported Housing Officer at Hyde, you will be working within the Specialist Housing team to oversee and maintain housing services for our customers who require additional support to live independently. The role works closely with support providers to ensure all customers are provided safe, comfortable, and suitable living environments for their individual needs, ensuring their wellbeing, and promoting their independence.

Responsibilities

  • Completing comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported.
  • Conducting Health & Safety and Fire Safety compliance checks.
  • Housing management and housekeeping fire risk actions, ensuring comprehensive audit trails and evidence of completions.
  • Ensuring the wellbeing of customers, conducting weekly wellbeing calls and visits as necessary.
  • Point of contact for customers in relation to any matters pertaining to communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and ASB.

Skills and Experience Required

  • Driving licence and access to own vehicle
  • Have experience in housing management, social work, or a related field, with an understanding of supported living concepts.
  • Have good communication and interpersonal skills, including empathy, for engaging with a diverse range of stakeholders.
  • Have strong organisational and time management skills to manage multiple tasks effectively.
  • Understand housing regulations, care standards, and best practices.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Housing Scheme Officer

  • Location Lewisham
  • Salary Up to £29,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Housing Scheme Officer

Southwark & Lewisham

Up to £29,000

Hyde is looking to recruit a Housing Scheme Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Housing Scheme Officer at Hyde, you will be working within the Specialist Housing team to provide effective management of housing services and support for older adults within our Later Living schemes. The role is responsible for fostering positive stakeholder relationships to support creating a safe environment for customers and visitors within the schemes.

Responsibilities

  • Undertake regular customer wellbeing calls and visits, making referrals for care needs assessments and safeguarding as required.
  • Be the point of contact for customers in relation to any matters relating to communal services, including cleaning and grounds maintenance, building decorations, repairs and ASB.
  • Lead on customer engagement, social events, and wellbeing activities.
  • Carry out Health & Safety and Fire Safety compliance tests and inspections.
  • Take a lead role in the financial management of scheme(s).

Skills and Experience Required

  • Be approachable, friendly, and caring.
  • Be customer focused with excellent communication and interpersonal skills.
  • Have previous experience of housing management, social work, or a related field, with an understanding of later living concepts.
  • Understand housing regulations, care standards, and best practices.
  • Have good organisational and time management skills to manage multiple tasks effectively.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Housing Scheme Officer

  • Location Croydon & Bromley
  • Salary Up to £29,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Housing Scheme Officer

Croydon & Bromley

Up to £29,000

Hyde is looking to recruit a Housing Scheme Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Housing Scheme Officer at Hyde, you will be working within the Specialist Housing team to provide effective management of housing services and support for older adults within our Later Living schemes. The role is responsible for fostering positive stakeholder relationships to support creating a safe environment for customers and visitors within the schemes.

Responsibilities

  • Undertake regular customer wellbeing calls and visits, making referrals for care needs assessments and safeguarding as required.
  • Be the point of contact for customers in relation to any matters relating to communal services, including cleaning and grounds maintenance, building decorations, repairs and ASB.
  • Lead on customer engagement, social events, and wellbeing activities.
  • Carry out Health & Safety and Fire Safety compliance tests and inspections.
  • Take a lead role in the financial management of scheme(s).

Skills and Experience Required

  • Be approachable, friendly, and caring.
  • Be customer focused with excellent communication and interpersonal skills.
  • Have previous experience of housing management, social work, or a related field, with an understanding of later living concepts.
  • Understand housing regulations, care standards, and best practices.
  • Have good organisational and time management skills to manage multiple tasks effectively.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer - 12 month contract

  • Location South London
  • Salary Up to £37,000
  • Application close 11 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Neighbourhood Officer - 12 month FTC

South London

Up to £37,000 plus paid business mileage

Own Vehicle Required

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer - 12 month contract

  • Location Kent
  • Salary Up to £37,000
  • Application close 11 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Neighbourhood Officer - 12 month FTC

Kent

Up to £37,000 plus paid business mileage

Own Vehicle Required

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer

  • Location Crawley
  • Salary Up to £37,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Neighbourhood Officer

Crawley Area

Up to £37,000 plus paid business mileage

Own Vehicle Required

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer

  • Location Swale
  • Salary Up to £37,000
  • Application close 11 April 2024
  • Type Permanent - Full Time
Start application

Neighbourhood Officer 

Swale, Kent

Up to £37,000 plus paid business mileage

Own Vehicle Required

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Coordinator - 6 month Contract

  • Location Peterborough
  • Salary Up to £24,500
  • Application close 11 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Neighbourhood Coordinator - 6 month contract

Peterborough

Salary: Up to £24,500

Hyde is looking to recruit two Neighbourhood Coordinators.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Neighbourhood Coordinator at Hyde, you will be working within the Specialist Housing team; coordinating / scheduling site visits for the neighbourhoods and specialist housing functions. This includes property inspections, addressing safety issues and engaging with residents.

Responsibilities

  • Collaborate with Officers and Managers to ensure efficient allocation of resources and timely completion of site visits.
  • Identify the most logical route to reduce travel time between appointments.
  • Maintain a comprehensive schedule of visits, ensuring Officers and Managers are informed of their appointments and any changes.
  • Liaising with Customers to arrange and rearrange appointments if required.
  • Compile and maintain accurate and organised records for site visits, inspections, complaints, and resolutions.

Skills and Experience

  • Previous administration / scheduling experience.
  • The ability to use MS Office packages including Word, Excel, and PowerPoint.
  • A keen eye for detail.
  • Strong organisational skills, with the ability to manage schedules, appointments, and respond to changing priorities to ensure all deadlines are met.
  • Excellent communication skills, with the ability to interact with diverse stakeholders.
  • Good team working skills.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Domestic Electrician

  • Location Portsmouth
  • Salary £38,000 - £42,000
  • Application close 12 April 2024
  • Type Permanent - Full Time
Start application

Domestic Electrician

Covering Portsmouth and surrounding area with a depot in Havant

£38,000 - £42,000 per annum + company van & other excellent benefits

Hyde is looking to recruit an Electrician.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Electrician at Hyde you will be working within Property Services to provide a responsive and professional electrical service to residents ensuring all internal and external work sites are adequately protected and maintained.

Responsibilities

  • Deliver works such as rewires, remedial works, installation of smoke detectors, test and inspections and day to day responsive repairs maintenance.
  • Participate in the ‘out of hour’s service delivery on a rota basis to ensure electrical issues are dealt with promptly.
  • Act as a liaison between residents and internal teams to ensure any property related issues are highlighted and resolved promptly.
  • Exercise and promote the highest levels of duty, care and safety within all working environments in order to minimise levels of risk to The Hyde Group employees, properties and residents.
  • Undertake any required repairs in order to maintain high levels of safety, security and working conditions across The Hyde Group properties (including vehicles and tools) in compliance with current policies and procedures:

Skills and Experience Required

  • Have proven experience of working on residential properties.
  • Hold an 18th Edition qualification.
  • Hold City & Guilds Parts 1 and 2 in Electrical Installation.
  • Hold City & Guilds Level 2 & 3 in Electrotechnical Technology (2330).
  • Be able to work in accordance with NICEIC requirements.
  • Have experience of working within Social Housing (desirable)

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

A basic DBS check will be carried out on the successful candidate.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Floor Layer - Multi Skilled Operative

  • Location Bromley
  • Salary Up to £36,000
  • Application close 12 April 2024
  • Type Permanent - Full Time
Start application

Floor Layer - Multi Skilled Operative

Bromley

Up to £36,000 per year

Hyde is looking to recruit a Floor Layer - Multi Skilled Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to floor laying, with general maintenance in carpentry and plumbing. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. This role is based in Rochester, covering areas in Bromley into Kent - CT postcodes.

We’d like our Floor Layer to:

  • Have excellent carpentry and/or plumbing skills.
  • Have experience of working with polysafe / vinyl flooring.
  • Have access to your own tools.
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.
  • Have experience of working in social housing (desirable).

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


Floor Layer - Multi Skilled Operative

  • Location Croydon
  • Salary Up to £36,000
  • Application close 12 April 2024
  • Type Permanent - Full Time
Start application

Floor Layer - Multi Skilled Operative

Croydon

Up to £36,000 per year

Hyde is looking to recruit a Floor Layer - Multi Skilled Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to floor laying, with general maintenance in carpentry and plumbing. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. This role is based in Rochester, covering areas in Croydon into Kent - CT postcodes.

We’d like our Floor Layer to:

  • Have excellent carpentry and/or plumbing skills.
  • Have experience of working with polysafe / vinyl flooring.
  • Have access to your own tools.
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.
  • Have experience of working in social housing (desirable).

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


Customer Service Advisor - Temporary

  • Location London Bridge
  • Salary £24,000
  • Application close 14 April 2024
  • Type Permanent - Full Time
Start application

Customer Service Advisor (Temp to Perm) - Immediate Start!

London Bridge

£24,000

35 hours per week, 7 hours per day between 8:00 am - 8:00 pm, Monday to Friday

13 Weeks temporary with a view to going permanent

Hyde is looking to recruit an inbound Customer Service Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Advisor, you will be working within our demanding call centre as the first point of contact for our customers. You will be expected to manage a high volume of demanding and challenging inbound telephone calls, ensuring a speedy resolution and a satisfied customer.

Responsibilities

  • Acting as a first point of contact for customers.
  • Handling up to 50-60 demanding telephone calls daily.
  • Referring specialist and complex enquiries to relevant teams.
  • Providing a great customer service across all communication platforms.
  • Meeting or exceeding KPIs / targets.
  • Building and maintaining excellent rapport with our internal and external customers.

Skills and Experience required

  • Customer Service experience
  • Microsoft Office
  • Empathetic – putting yourself in the customers’ shoes
  • Resilient – dealing with difficult telephone calls
  • The ability to type whilst on a telephone call

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Services Administrator

  • Location London Bridge
  • Salary £24,000 - £25,000
  • Application close 14 April 2024
  • Type Permanent - Full Time
Start application

Customer Services Administrator

London Bridge

£24,000 - £25,000

Hyde is looking to recruit a Customer Services Administrator.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Service Administrator, you will be working within the Product Quality Team to provide an efficient, flexible and professional customer service function.

Responsibilities

  • Provide an excellent customer focused front line service along with managing the customer journey on behalf of the Product Quality Team and Hyde to their new purchasers and those renting newly built homes.
  • Act as first point of contact for residents ensuring any requests, queries and problems associated with their new build homes are resolved in a manner that improves overall customer satisfaction/experience.
  • Organise, schedule and co-ordinate appointments with both external and internal stakeholders across the business, ensuring a smooth operation timetable.
  • Work in collaboration with external build contractors, Construction Project Managers, Sales and Marketing Teams and other internal Hyde departments to deliver high standard of service to all customers moving into their newly built properties.
  • Raise any non-compliance or process failures with Managers as set out in the Risk management framework, encompassing Health & Safety, Data Protection and management controls or compliance with all statutory, regulatory and policy requirements.

Skills and Experience Required

  • Strong Customer Service skills
  • Experience working within Admin or Customer Services
  • Proficient with MS Office

Benefits:

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Customer Care Assistant

  • Location London Bridge
  • Salary £24,000 - £25,000
  • Application close 14 April 2024
  • Type Permanent - Full Time
Start application

Customer Care Assistant

London Bridge

£24,000 - £25,000

Hyde is looking to recruit a Customer Care Assistant.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Care Assistant, you will be working within the Product Quality Team to provide an efficient, flexible and professional customer service function.

Responsibilities

  • Provide an excellent customer focused front line service along with managing the customer journey on behalf of the Product Quality Team and Hyde to their new purchasers and those renting newly built homes.
  • Act as first point of contact for residents ensuring any requests, queries and problems associated with their new build homes are resolved in a manner that improves overall customer satisfaction/experience.
  • Organise, schedule and co-ordinate appointments with both external and internal stakeholders across the business, ensuring a smooth operation timetable.
  • Work in collaboration with external build contractors, Construction Project Managers, Sales and Marketing Teams and other internal Hyde departments to deliver high standard of service to all customers moving into their newly built properties.
  • Raise any non-compliance or process failures with Managers as set out in the Risk management framework, encompassing Health & Safety, Data Protection and management controls or compliance with all statutory, regulatory and policy requirements.

Skills and Experience Required

  • Strong Customer Service skills
  • Experience working within Admin or Customer Services
  • Proficient with MS Office

Benefits:

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Roofer Improver

  • Location Havant
  • Salary Up to £24,000
  • Application close 15 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Roofer Improver

Havant, Chichester and surrounding areas

£24,000 

Fixed Term Contract - 12 months

Hyde is looking to recruit a Roofer Improver.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Roofer Improver at Hyde you will be working within our Property Services Team to assist in the maintenance, repairs and improvement of Hyde homes, ensuring our properties are maintained to the highest standard.

Responsibilities:

  • Supporting and undertaking on repairs under the direction of a senior member of staff
  • Ensuring a high-level customer service is delivered and consistently achieved
  • Perform setup and clean-up tasks at job site
  • Providing labour support as needed for the roofing team

We’d like our Roofer Improver to:

  • Have some knowledge of tools
  • Have an interest in roofing with a strong desire to progress within this trade
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.

Benefits:

  • Pension
  • 26 days holiday
  • Sick pay
  • Ability to Buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Floor Layer - Multi Skilled Operative

  • Location Rochester
  • Salary Up to £36,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Floor Layer - Multi Skilled Operative

Rochester and surrounding areas

Up to £36,000 per year

Hyde is looking to recruit a Floor Layer - Multi Skilled Operative.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage, we are seeking a versatile and skilled Multi-Trades Person to join our dynamic maintenance team. If you have expertise in multiple trades and a passion for enhancing living environments, we encourage you to apply.

As a Multi-Trades Person at Hyde, you will be a key member of our maintenance team, responsible for performing a variety of tasks related to floor laying, with general maintenance in carpentry and plumbing. This role requires a versatile professional who can address a range of property needs efficiently. The successful candidate will contribute to the overall well-being of our customers by ensuring the quality and functionality of our housing units. This role is based in Rochester, covering areas in Croydon into Kent - CT postcodes.

We’d like our Floor Layer to:

  • Have excellent carpentry and/or plumbing skills.
  • Have experience of working with polysafe / vinyl flooring.
  • Have access to your own tools.
  • Be punctual and reliable.
  • Be a strong team player with a good work ethic.
  • Have experience of working in social housing (desirable).

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company Van
  • Ability to buy & sell annual leave

A basic DBS check will be carried out on the successful candidate.

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.


Trade Supervisor

  • Location Peckham
  • Salary Up to £44,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Trade Supervisor

Peckham

Up to £44,000

Hyde is looking to recruit a Trade Supervisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Trade Supervisor at Hyde you will be working within Responsive Repairs to ensure a customer focused approach and a right first time repairs service is met within your team. This is a mobile role, your main office will be in Peckham covering properties across SE postcodes into NW London postcodes and you may be required to attend our head office in London Bridge on a weekly basis.

Responsibilities

  • Manage the team to ensure that key performance indicators, such as Customer Satisfaction, RTF and repairs priorities, are achieved and that works orders are closed down within agreed timescales.
  • Manage trades operatives to ensure right first-time completion of jobs and that all health and safety is complied with, to safeguard our staff and the public.
  • Ensure that works allocation is monitored to ensure full use of time is achieved.
  • Monitor budgets ensuring repair jobs are correctly raised and allocated to the correct budget codes to ensure correct capitalisation of works.
  • Build effective stakeholder relations and attend meetings with service providers and residents and internal stakeholders as and when required.
  • You will be required to cover both London Bridge and Peckham office on a rota basis.

Skills and Experience Required

  • Experience managing a team is a must with a minimum of 2 years of experience
  • Experience working within social housing is desirable
  • A background working within a trade is desirable

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Domestic Electrician

  • Location Southampton
  • Salary £38,000 - £42,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Domestic Electrician

Covering Southampton and surrounding area with a depot in Havant

£38,000 - £42,000 per annum + company van & other excellent benefits

Hyde is looking to recruit an Electrician.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Electrician at Hyde you will be working within Property Services to provide a responsive and professional electrical service to residents ensuring all internal and external work sites are adequately protected and maintained.

Responsibilities

  • Deliver works such as rewires, remedial works, installation of smoke detectors, test and inspections and day to day responsive repairs maintenance.
  • Participate in the ‘out of hour’s service delivery on a rota basis to ensure electrical issues are dealt with promptly.
  • Act as a liaison between residents and internal teams to ensure any property related issues are highlighted and resolved promptly.
  • Exercise and promote the highest levels of duty, care and safety within all working environments in order to minimise levels of risk to The Hyde Group employees, properties and residents.
  • Undertake any required repairs in order to maintain high levels of safety, security and working conditions across The Hyde Group properties (including vehicles and tools) in compliance with current policies and procedures:

Skills and Experience Required

  • Have proven experience of working on residential properties.
  • Hold an 18th Edition qualification.
  • Hold City & Guilds Parts 1 and 2 in Electrical Installation.
  • Hold City & Guilds Level 2 & 3 in Electrotechnical Technology (2330).
  • Be able to work in accordance with NICEIC requirements.
  • Have experience of working within Social Housing (desirable)

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

A basic DBS check will be carried out on the successful candidate.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Domestic Electrician

  • Location Fareham
  • Salary £38,000 - £42,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Domestic Electrician

Covering Fareham and surrounding area with a depot in Havant

£38,000 - £42,000 per annum + company van & other excellent benefits

Hyde is looking to recruit an Electrician.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As an Electrician at Hyde you will be working within Property Services to provide a responsive and professional electrical service to residents ensuring all internal and external work sites are adequately protected and maintained.

Responsibilities

  • Deliver works such as rewires, remedial works, installation of smoke detectors, test and inspections and day to day responsive repairs maintenance.
  • Participate in the ‘out of hour’s service delivery on a rota basis to ensure electrical issues are dealt with promptly.
  • Act as a liaison between residents and internal teams to ensure any property related issues are highlighted and resolved promptly.
  • Exercise and promote the highest levels of duty, care and safety within all working environments in order to minimise levels of risk to The Hyde Group employees, properties and residents.
  • Undertake any required repairs in order to maintain high levels of safety, security and working conditions across The Hyde Group properties (including vehicles and tools) in compliance with current policies and procedures:

Skills and Experience Required

  • Have proven experience of working on residential properties.
  • Hold an 18th Edition qualification.
  • Hold City & Guilds Parts 1 and 2 in Electrical Installation.
  • Hold City & Guilds Level 2 & 3 in Electrotechnical Technology (2330).
  • Be able to work in accordance with NICEIC requirements.
  • Have experience of working within Social Housing (desirable)

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

A basic DBS check will be carried out on the successful candidate.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative - Plumber

  • Location Brixton
  • Salary Up to £36,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative - Plumber

Covering Brixton and surrounding SE postcodes

Up to £36,000 

Hyde is looking to recruit a Multi Trade Operative - Plumber.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage. We are currently seeking a skilled and experienced plumber to join our team and contribute to our mission of ensuring quality housing for all.

As a Multi Trade Plumber at Hyde, you will play a crucial role in maintaining and improving the plumbing systems within our housing units. You will be responsible for conducting repairs, installations, and maintenance to ensure the functionality and efficiency of plumbing systems. This position requires a high level of technical expertise, professionalism, and a commitment to delivering top-notch service to our customers.

Key Responsibilities:

  • Conducting routine inspections of plumbing systems.
  • Identifying and troubleshooting plumbing issues in a timely manner.
  • Performing repairs and maintenance on plumbing fixtures, pipes, and appliances.
  • Installing new plumbing systems as needed.
  • Collaborating with other maintenance and repair professionals to address multifaceted issues.
  • Responding promptly to plumbing emergencies and providing effective solutions.
  • Keeping accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company van
  • Ability to Buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative - Plumber

  • Location Battersea
  • Salary Up to £36,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative - Plumber

Covering Battersea and surrounding SW & SE postcodes

Up to £36,000 

Hyde is looking to recruit a Multi Trade Plumber.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage. We are currently seeking a skilled and experienced plumber to join our team and contribute to our mission of ensuring quality housing for all.

As a Multi Trade Plumber at Hyde, you will play a crucial role in maintaining and improving the plumbing systems within our housing units. You will be responsible for conducting repairs, installations, and maintenance to ensure the functionality and efficiency of plumbing systems. This position requires a high level of technical expertise, professionalism, and a commitment to delivering top-notch service to our customers.

Key Responsibilities:

  • Conducting routine inspections of plumbing systems.
  • Identifying and troubleshooting plumbing issues in a timely manner.
  • Performing repairs and maintenance on plumbing fixtures, pipes, and appliances.
  • Installing new plumbing systems as needed.
  • Collaborating with other maintenance and repair professionals to address multifaceted issues.
  • Responding promptly to plumbing emergencies and providing effective solutions.
  • Keeping accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company van
  • Ability to Buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Multi Trade Operative - Plumber

  • Location Camberwell
  • Salary Up to £36,000
  • Application close 16 April 2024
  • Type Permanent - Full Time
Start application

Multi Trade Operative - Plumber

Covering Camberwell and surrounding SW & SE postcodes

Up to £36,000 

Hyde is looking to recruit a Multi Trade Plumber.

We are Hyde, a reputable housing association committed to providing safe and comfortable living environments for our customers. With a strong focus on community well-being, we are dedicated to maintaining high standards in the properties we manage. We are currently seeking a skilled and experienced plumber to join our team and contribute to our mission of ensuring quality housing for all.

As a Multi Trade Plumber at Hyde, you will play a crucial role in maintaining and improving the plumbing systems within our housing units. You will be responsible for conducting repairs, installations, and maintenance to ensure the functionality and efficiency of plumbing systems. This position requires a high level of technical expertise, professionalism, and a commitment to delivering top-notch service to our customers.

Key Responsibilities:

  • Conducting routine inspections of plumbing systems.
  • Identifying and troubleshooting plumbing issues in a timely manner.
  • Performing repairs and maintenance on plumbing fixtures, pipes, and appliances.
  • Installing new plumbing systems as needed.
  • Collaborating with other maintenance and repair professionals to address multifaceted issues.
  • Responding promptly to plumbing emergencies and providing effective solutions.
  • Keeping accurate records of work performed and materials used.
  • Providing excellent customer service to customers.

Qualifications:

  • Proven experience in multiple trades, including carpentry, plastering, and general maintenance.
  • Proficiency in using a variety of hand and power tools.
  • Knowledge of trade-specific techniques, materials, and safety protocols.
  • Ability to work independently and collaboratively as part of a team.
  • Strong problem-solving and communication skills.
  • Physical fitness and the ability to perform manual labour.
  • Experience working in social housing is desirable
  • Valid driver's license.

Benefits:

  • Competitive salary
  • Regular monthly pay
  • Pension
  • 26 days holiday
  • Sick pay
  • Company van
  • Ability to Buy & sell annual leave

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer

  • Location Croydon
  • Salary Up to £37,000
  • Application close 18 April 2024
  • Type Permanent - Full Time
Start application

Neighbourhood Officer 

Croydon Area

Up to £37,000 plus paid business mileage

Own Vehicle Required

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer - Contract

  • Location Croydon
  • Salary Up to £37,000
  • Application close 18 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Neighbourhood Officer (Contract)

Between Croydon/Brighton

Up to £37,000 plus paid business mileage

Own Vehicle Required

12 Month Contract

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Neighbourhood Officer - Contract

  • Location Brighton
  • Salary Up to £37,000
  • Application close 18 April 2024
  • Type Fixed Term Contract - Full Time
Start application

Neighbourhood Officer (Contract)

Between Brighton/Croydon

Up to £37,000 plus paid business mileage

Own Vehicle Required

12 Month Contract

Hyde is looking to recruit a Neighbourhood Officer.

As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a number of people into our newly created Neighbourhoods Officer roles.

The Neighbourhood Officers goal is to create a secure and comfortable living environment for customers foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.

Responsibilities

  • Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
  • Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
  • Provide a proactive front-line service to customers.
  • Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
  • Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
  • Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
  • Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
  • Maintain accurate records, documentation, and databases related to property management activities.
  • Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.

Essential Qualifications and Skills

  • Previous experience within a site-based Neighbourhood or Housing position.
  • Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
  • Excellent communication and interpersonal skills for effective stakeholder engagement.
  • Attention to detail and ability to maintain accurate documentation.
  • Problem-solving skills to address maintenance and tenancy issues.

Benefits

  • Great holidays
  • Volunteering days off
  • 35 hour working week (9-5)
  • A fantastic pension
  • Life insurance
  • Cashback on healthcare
  • Shopping discounts

Diversity and inclusion are integral to the Hyde Group, We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Service Charge Officer

  • Location London Bridge
  • Salary Up to £41,000
  • Application close 19 April 2024
  • Type Permanent - Full Time
Start application

Service Charge Officer

London Bridge

Up to £41,000

Hyde is looking to recruit a Service Charge Officer.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.

As a Service Charge Officer at Hyde, you will be working within the Service Charge Team to ensure the accurate production of service charge statements (estimates and actual). You will be the main point of contact for customer enquiries, managing the end-to-end case management process and maintaining regular engagement throughout the service charge cycle.

Responsibilities

  • Manage service charge enquiries, providing excellent customer-focused service.
  • Coordinate end-to-end case management process, including customer contact, investigation, and comprehensive response.
  • Produce clear breakdowns and summaries of service charges for customers.
  • Proactively contact customers as a key point of contact for any service charge concerns.
  • Meet with customers (virtually and face to face), residents associations, etc., to discuss service charges.
  • Calculate and produce accurate actual and estimated service charge statements.

Skills and Experience Required

  • Proven experience in service charge calculations and management.
  • Strong customer focus with excellent communication and investigation skills.
  • Knowledge of financial analysis and reconciliation of transactional cost data.
  • Ability to work collaboratively, building relationships with internal teams and departments.

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.

Trade Supervisor - Social Housing

  • Location Brent
  • Salary Up to £44,000
  • Application close 25 April 2024
  • Type Permanent - Full Time
Start application

Trade Supervisor

Brent

Up to £44,000

Hyde is looking to recruit a Trade Supervisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Trade Supervisor at Hyde you will be working within Responsive Repairs to ensure a customer focused approach and a right first time repairs service is met within your team. This is a mobile role, your main office will be in Peckham covering properties in NW London and into SE you may be required to attend our head office in London Bridge on a weekly basis.

Responsibilities

  • Manage the team to ensure that key performance indicators, such as Customer Satisfaction, RTF and repairs priorities, are achieved and that works orders are closed down within agreed timescales.
  • Manage trades operatives to ensure right first-time completion of jobs and that all health and safety is complied with, to safeguard our staff and the public.
  • Ensure that works allocation is monitored to ensure full use of time is achieved.
  • Monitor budgets ensuring repair jobs are correctly raised and allocated to the correct budget codes to ensure correct capitalisation of works.
  • Build effective stakeholder relations and attend meetings with service providers and residents and internal stakeholders as and when required.
  • You will be required to cover both London Bridge and Peckham office on a rota basis.

Skills and Experience Required

  • Experience managing a team is a must with a minimum of 2 years of experience
  • Experience working within social housing is desirable
  • A background working within a trade is desirable

Benefits

  • A fantastic pension
  • Life assurance
  • Great holidays
  • An award-winning flexible benefits package.
  • Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.