Affordable housing, and the support we give, help to create safe, stable communities, improving people’s life chances and helping them thrive. We must continue to use innovative approaches, and to partner with others to build more affordable homes and increase the number of customers to whom we provide services. We must also continue to provide services that meet customers’ needs, and those of their communities, while delivering high levels of satisfaction.
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Our 2023/24 highlights
- We launched our Neighbourhood approach, doubling the time we spend in our communities; three quarters of colleagues are in roles directly serving customers
- Our Customer Service Centre can resolve 90% of enquiries at the first point of contact
- We handed over 630 affordable homes and started 823 more. We’re on target to build an average of 1,250 homes a year by 2030
- We invested £7.6m in our communities; we’ve invested £14.6m since 2022/23
- 32,500 people were supported through £1.3m of Hyde Charitable Trust grants
- £9.6m was indirectly invested in our communities through our supply chain partners
- The core value of our social tenancies was at least £461m, or £19,394 per tenancy
- Including the value of building and maintaining homes brings the total annual value to at least £640.5m.