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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

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Resident Expenses Policy

Hyde feels itself to be very lucky to have hundreds of residents who volunteer their time and energy – giving up their time to work with us in partnership to improve services. Whether this is completing a survey or attending Board meetings, resident feedback is invaluable for us.

Sometimes Hyde asks residents to take part in activities that require them to be out of pocket – for example by travelling into London from Peterborough for a meeting. In these instances we do reimburse residents because we don’t want money to be a barrier to anyone being involved and don’t believe residents should be out of pocket as a result of volunteering for us.

These residents are giving up their time and energy to help Hyde improve services for the benefit of everyone.

We have a very strict policy and procedure for expenses which applies to all activities. You can read a summary of the Resident Expenses Policy.

All claims are checked and adherence to the policy is monitored. Any perceived abuses of the policy will be challenged, investigated and fraudulently claimed money will be recovered.

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