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The London RAC is a group of residents from across London who work alongside our senior housing team to scrutinise performance and drive forward service improvements.

They meet four times a year - for which they receive quarterly reports from the Housing Director about service delivery in their region.

Here’s an update from their November meeting:

Grounds Maintenance and Cleaning

The London RAC challenged the Regional Director (RD) regarding the current performance in relation to grounds maintenance and cleaning.  The RD will be providing monthly updates and confirmed that there are a number of feedback mechanisms being introduced to ensure the performance is tracked and monitored.  The contracts are still in the ‘bedding in’ stage.


Members were given an update regarding the situation with satisfaction with complaints – members were pleased to see the performance was improving and are looking forward to seeing the Head of Customer Services at a future meeting.  Members would like to see the satisfaction target raised next year.

Task and Finish

The London RAC heard about how the London Task & Finish group are visiting MEARS on 17 November in Lewisham where they hope to move forward with agreeing some recommendations by end of November.


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