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Hydewide Residents Voice (HRV)


Hydewide Residents Voice (HRV) is Hyde’s most senior level residents’ group. It works closely with the Directors of Service, scrutinising performance and finding opportunities for improvement.

HRV has a mix of residents who rent homes from Hyde, homeowners and shared owners. They link directly to Hyde’s governance structure through the Chair and co-opted Vice-chair (Chair of HRE) attending Group Housing Services Board.

As face to face meetings are currently not possible due to the coronavirus pandemic, HRV are now holding their meetings online. They are supporting Hyde through this difficult time with feedback on services and guidance for communications.

HRV’s last meeting was on 12 May 2020

Resident Services - HRV were pleased that calls to vulnerable residents are ongoing – at the time of the meeting around 1800 had been completed (this has now increased) – they were keen these continue. They emphasised the importance of having up to date information about residents and support in place. A discussion was had around caretaking and concierge services and how these have been affected. HRV shared some concerns about the performance of grounds maintenance and cleaning contractors throughout the coronavirus pandemic, including the wearing of PPE.

Property Services - HRV praised Hyde for a clear and considered approach to bringing services back to normal throughout the coronavirus pandemic. A discussion was held about the backlog of repairs that has built up and how this will be resolve. HRV gave feedback about the report that had been shared about repairs service. They noted that Hyde and contractors were working hard to deliver services in response to coronavirus. They also commented that the tone was abrupt but acknowledged that this was an internal report with limited circulation. As a general point they emphasised the importance of an empathetic tone for communications.

RE Strategy update - HRV were happy with the progress made on the RE strategy, and look forward to working with the RE team on the next stages to create the final document.

 HRV Priorities - HRV noted that their priorities have been reflected in Hyde’s approach throughout the coronavirus pandemic so far. Examples include the positive influence that HRV have had over Hyde’s COVID-19 communications, and that Hyde has followed HRV’s lead and prioritised vulnerable residents.

Minutes from previous meetings