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Wednesday 17 October 2018

We are aware there is a water issue at Laker court in Stockwell. We currently have specialist contractors tackling the issues. We apologise for the inconvenience caused. We will update residents as soon as possible. Thank you for your patience.

Please remember you can raise any non-emergency enquiry via our online contact us forms.

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Hydewide Residents Voice (HRV)

Hydewide Residents Voice (HRV) is Hyde’s most senior level residents’ group. It works closely with the Directors of Service, scrutinising Hyde-wide performance and finding opportunities for improvement. It also influences decision making that affects resident services and oversees resident-led inspections of services.

HRV consists of up to 15 residents who monitor and scrutinise housing performance submitted by services within the Hyde Group. They are mostly residents who rent homes from Hyde, but they do have one Home Owner representative and a space for an independent member. They link directly to Hyde’s governance structure through the Chair and co-opted Vice chair (Chair of HRE) attending Group Housing Services Board.

Email residentengagement@hyde-housing.co.uk for more information.

Key items from last HRV meeting

Agenda items and discussion points from Tuesday 24 July 2018.

Fire Safety update and consultation draft

Fire safety is one of HRV’s priorities for 2018-19 for scrutiny and improvement. The group asked for an update on Hyde’s position following the Hackitt report. They also fed into recommendations for improvements to resident communications around Fire Risk Assessments.

Complaints update and next steps

Management of complaints is another of HRV’s priorities for 2018-19, and this meeting provided an opportunity for HRV to meet new Corporate Complaints manager. HRV asked questions about the changes to Hyde’s complaints process, including why residents are no longer taking part in reviews of closed complaints and lessons learnt sessions. HRV were pleased with some of the suggestions being made for improvements but challenged Hyde around current complaints performance including consistency of call backs and the length of time it takes residents to get resolutions. These issues were acknowledged and it was agreed that the plan would address them.

HRE inspection of service charges and customer feedback campaign

HRV discussed the successes and learning points from the recent Hyde Residents Eye (HRE) service charges inspection as well as the customer feedback campaign. HRV will be further involved in the outcomes and recommendations from these initiatives which will be finalised and shared with residents in the coming months.

Minutes of the meeting will be published here once they have been agreed and signed off by attendees.

Minutes from previous meetings