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Hydewide Residents Voice (HRV)

Hydewide Residents Voice (HRV) is Hyde’s most senior level residents’ group. It works closely with the Directors of Service, scrutinising performance and finding opportunities for improvement. It influences decision making that affects resident services and oversees resident-led inspections of services.

HRV has a mix of residents who rent homes from Hyde, home owners and shared owners. There is space on the group for an independent member. They link directly to Hyde’s governance structure through the Chair and co-opted Vice-chair (Chair of HRE) attending Group Housing Services Board.

HRV’s last meeting - 26 November 2019

Summary of the key points:

HRV welcomed Hyde’s new customer strategy – and raised the following challenges and discussion points: 

  • Residents won’t believe it’s happening until they see the outcomes of a genuinely changing culture
  • Vital to ensure that staff have individual responsibility and accountability; ownership over resolving resident issues is key
  • The introduction of the self-serve portal in the new year was an important step in the right direction – HRV are involved in the testing and will be monitoring progress

HRV discussed the consultation update and progress made developing Hyde’s Resident Engagement Strategy 2020-3. They fed back that:

  • There needs to be an increased focus on local engagement using a variety of face to face opportunities
  • There needs to be clearer communication about engagement opportunities
  • Hyde need to highlight the positive outcomes more effectively

Full minutes of this meeting will be available below once they are agreed by attendees.

HRV are recruiting! Email residentengagement@hyde-housing.co.uk for more information or if you might be interested in joining.

HRV’s Priorities for 2019-20

HRV have prioritised key services they would like to see improved. Discussion on these will be reflected in meeting agenda items, questions they ask of Group Housing Services Board, Hyde service managers and feedback from residents.

HRV's priorities are:

  1. Fire safety: that Hyde meets all its commitments and legal requirements for fire safety and makes sure residents are kept aware of any changes to the service they receive.
  2. Complaints: that Hyde acknowledges complaints, resolves them quickly and learns from them. Involved residents should have an overview of complaints and performance.
  3. Communication: This needs to be proactive, not just transactional or when Hyde wants something from residents and HRV’s priority is that Hyde manages residents’ expectations by making them aware of changes to services.
  4. Responsive repairs: that repairs should be seamless, timely and to a good consistent standard across all regions, right first time with one contact only. 

HRV’s shared views are:

Vulnerability: HRV believe that Hyde must be aware of and understand residents’ needs which affect their ability to access Hyde services and tailor their approach accordingly.

Affordability of new homes: HRV believe that Hyde, as a social landlord, should continue to build and retain subsidised (social rent) homes

Minutes from previous meetings