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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Hydewide Residents Voice (HRV)

HRV is Hyde’s most senior level residents’ group. They work closely with the Directors of Service, scrutinising Hyde-wide performance and finding opportunities for improvement. They also influence decision making that effects resident services and oversee resident led inspections of services.

HRV consists of up to 15 residents that monitor and scrutinise housing performance submitted by services within The Hyde Group. They are mostly residents who rent homes from Hyde, but they do have one Home Owner representative and an independent member. They link directly to Hyde’s governance structure through the Chair and co-opted Vice chair (Chair of HRE) attending Group Housing Services Board.

Please see below a summary of their last meeting.

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Summary of meeting - November 2016

HRV held their final meeting of the year in November; key discussion areas were:

Resident led inspection

HRV discussed, reviewed and agreed the process for selecting the service areas for resident led inspection for 2017-18, with the selection due to be finalised in December. The process will include reviewing existing performance information and other insight data, areas already earmarked for internal audit, feedback back from service leads and a review of this year’s inspections and recommendations. Next year’s inspection programme will include Hydewide Resident Eye led inspections and task and finish mini reviews which have been piloted this year.

Community Centre review

HRV received more information about the review of some of Hyde’s community centres which was announced on 9 November. The consultation with local residents/users of the centres started on 23 November. Members were concerned about the impact this would have on the local community.  HRV requested more clarification around the specific proposals for individual centres and asked for reassurance that Hyde would listen to residents’ views. They recommended that changes should reflect, where possible, the needs of local communities and that as much time as possible be allowed for local solutions to be developed and appraised. HRV also highlighted the potential reputation risk of the review with stakeholders and partners.

Resident Engagement Strategy 2017-20

HRV continued their discussion about the new strategy. Consultation with all residents is taking place in December. HRV agreed that the basis of the strategy should be focused on improving services for all residents and that any proposed activities should have this as a clear goal. HRV also felt that the existing engagement structure and roles of groups should be reviewed and the focus should be on service improvement and outcomes that benefitted and reflected residents’ views and feedback.

Full minutes of the meeting will be available once they have been agreed by members.

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