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Hydewide Residents' Eye's (HRE) last inspection of the 2017-18 programme will now be into heating and hot water services in our properties

At the start of the financial year, HRE announced the four services that they had chosen to inspect this year; based on Hyde performance information. Having recently completed their third inspection into the lettings service they were due to begin work on the fourth; into repair follow-on works.

However, it has become apparent; through the weight of feedback on both social media and The OAK, that there is widespread dissatisfaction with heating and hot water services. For this reason, HRE have agreed with the Director of Hyde’s Property Services that they will change the focus of their next inspection to look at heating and hot water; to help to improve these services for residents.

Do you have anything to share about your experience of heating and hot water services in your Hyde home? If so, HRE want to hear from you.

Activities that will take place during this inspection to gain feedback from residents will include:

  • Surveys
  • Monitoring calls
  • Interviewing staff
  • Attending focus group discussions

If you would like to share your experience of these services, and/or take part in this inspection please contact the RE Team on: residentengagement@hyde-housing.co.uk to express an interest.

We will be keeping residents updated with news about this inspection via social media and look forward to sharing the final report with you all once the inspection is complete.

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