Hydewide Residents Eye (HRE) – our resident-led inspection committee – have now completed their inspection of our grounds maintenance and cleaning contracts. The result of this inspection will be a set of recommendations for improvements they feel need to be made to these services.
The activities that have taken place to collect evidence and feedback as part of this inspection included:
- estate/block inspection visits
- door knocking
- website analysis
- a quality of service survey
- staff focus groups and staff interviews.
All activities were completed independently by residents, with Resident Engagement staff helping to co-ordinate.
We are hugely grateful to everyone who has supported with this huge inspection. Here is a summary of how we gained all the fantastic feedback we have during this inspection.
Next step - HRE have collated all the feedback and have written a report of their findings. This is now being shared with Heads of Service, along with a list of recommendations that HRE have made to help these services improve. The recommendations will be published in July.
For more information about HRE’s resident inspections please contact the Resident Engagement Team on firstname.lastname@example.org.