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All Staff Conference - Friday 15 November 2019

We will be taking emergency calls only on Friday due to our All Staff Conference. We apologise for any inconvenience.

For non-emergencies, please contact us online.

 

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Hydewide Residents Eye and resident inspections

Hydewide Residents Eye (HRE) is Hyde’s resident-led inspection committee. Each year, in partnership with staff and following a review of performance information, compliance recommendations and feedback from residents, HRE agrees an annual inspection programme.

HRE is inspecting the following Hyde services in 2019-20. The links below will become live with more info as each inspection begins:

 


Summer 2019 – Ready for Regulation 

Autumn 2019 – Communal Repairs

Winter 2019 – Complaints

Spring 2020 - Responsive Repairs

Inspections are carried out by a team of resident inspectors who use a number of different methods to find out how well a service is being delivered. Inspection activities are varied but can include: looking at performance information, surveys, reviewing documents, interviews, mystery shopping and work shadowing of staff.

Each report results in a set of recommendations – which are HRE’s views on how the service could be improved. These are agreed with the staff member responsible for delivering the service. Actions from inspections are monitored by HRV to ensure they are completed as agreed. Some inspection recommendations are also monitored by Hyde’s Group Housing Services Board.

Would you like to join HRE? HRE are currently looking for new members – for more information contact us at residentengagement@hyde-housing.co.uk

HRE’s previous inspections