Hydewide Residents Eye (HRE) is a sub group of Hydewide Residents Voice (HRV) who oversee resident-led inspection. Each year in partnership with our staff and following a review of performance information, compliance recommendations and feedback from residents, HRE agrees an annual inspection programme.
In 2018/19 HRE will be inspecting the following Hyde services:
- Early 2018 – Service Charges
- Mid 2018 – Fire Safety
- Late 2018 – Communications to residents
- Early 2019 – Repairs (Price per property)
Inspections are carried out by a team of resident inspectors who use a number of different methods to find out how well a service is being delivered. Inspection activities are varied but can include: looking at performance information, surveys, reviewing communications, interviews, mystery shopping and work shadowing of staff.
Each report results in a set of recommendations – which are HRE’s views on how the service could be improved. These are agreed with the staff member responsible for delivering the service. Actions from inspections are monitored by HRV to ensure they are completed as agreed. Some inspection recommendations are also monitored by Hyde’s Group Housing Services Board.
HRE’s previous inspections
Interested in getting involved in service inspections? Contact the Resident Engagement team on firstname.lastname@example.org