Hydewide Residents Eye (HRE) is a sub group of Hydewide Residents Voice (HRV) who oversee resident-led inspection. Each year in partnership with our staff and following a review of performance information, compliance recommendations and feedback from service areas, HRE agrees an annual inspection programme.
In 2017/18 HRE inspected the following service areas:
- Early 2017 - Cleaning and grounds maintenance
- Mid 2017 - Antisocial behaviour
- Late 2017 - Empty homes and lettings
- Early 2018 - Heating and hot water repairs
Inspections are carried out by a team of resident inspectors who use a number of different methods to find out how well a service is being delivered.
Inspection activities can include: reviews of performance and other data, reviews of policies, procedures, service guidance and information, surveys and interviews with residents who have received the relevant service, mystery shopping and work shadowing and interviews with staff who deliver the service. Key to the inspection is that more than one source of evidence is needed for a finding to be confirmed.
Each report results in a set of recommendations. These are agreed with the staff member responsible for delivering the service along with a date for completion. Recommendations are monitored by HRV to make sure they are completed as agreed. Recommendations that have been agreed as a priority 1 or 2 are also monitored by our Group Housing Services Board.
Interested in getting involved in service inspections? Contact the Resident Engagement team on email@example.com