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CHOP is our most senior level home owners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group.

The group work closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration at their next meeting.

CHOP are currently recruiting and would welcome expressions of interest from potential new members. If you might be interested in joining, send an email to residentengagement@hyde-housing.co.uk for more information.

Minutes of the CHOP meetings from the last year can be found at the bottom of this page.

CHOP last met in May at a very well attended meeting. The key discussion areas were as follows:

CHOP were given an update by the Director of Business Improvement on the review of housing services that is currently taking place, and discussed the impact the review would have on homeowners. 

The group discussed the key expected benefits which include ensuring timely communal repairs, rigorous compliance to ensure safe and pleasant environments and that grounds maintenance and cleaning are delivered at the agreed standard.

CHOP were also pleased to hear that there will be more focus on improving our data and how this would help to ensure that local knowledge is captured on our systems. They emphasised the importance of having valid service charges data to ensure accurate responses when people call in to query. The review will ensure that it is someone’s role to ensure that the data the Service Charges team is working from is accurate and up to date. 

CHOP were also given an update on the service charge project.  Key highlights included the Service Charge Team are now at full complement (as of mid-May) and the Service Charge coordinators will be patch based, dealing with all enquiries and complaints in their area.

Service charge reconciliation for 2015/16 has now been completed. The Sinking Fund project is on-going and due to be completed by the end of 2017

CHOP discussed the quality of communication to homeowners.  It was confirmed that the Service Charge Team would be using texts in future to inform customers about key messages.  Further consultation will be posted on the OAK to discuss communications to homeowners.

Minutes

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