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Saturday 21 July 2018

Arden House, Stockwell: We are pleased to say that the water is now back on.  We apologise for the inconvenience caused, and ask residents to call our out of hours emergency number with any issues on 0800 3 282 282.

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CHOP is our most senior level home owners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group.

The group work closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration.

CHOP are currently recruiting and would welcome expressions of interest from potential new members. If you might be interested in joining, send an email to residentengagement@hyde-housing.co.uk for more information.

Minutes of the CHOP's last few meetings can be found at the bottom of this page.

CHOP meeting - April 2018

CHOP’s last meeting was in April 2018 and was attended by Hyde’s Service Charge Manager who updated them on the Service Charge Project – a project that CHOP had been involved in for some time.  The new system had gone live the weekend prior to the meeting and the team had been pleased with the implementation process.  The Service Charge Team reported finding the system very beneficial to ensuring more accurate data is recorded. CHOP were pleased with progress.  Enquiries and complaints were also reported to have been lower than in previous years, due to the intensive work the team have been doing to reduce the historic backlog – another issue that CHOP had been pushing for progress on.

CHOP also helped to scope the upcoming service charge inspection led by resident group Hydewide Residents Eye – due to take place in May 2018.  They gave advice on how to engage more homeowners in feeding back about the services received and offered suggestions on how to publicise the inspections further.

CHOP also discussed their annual work plan and plans for recruitment to the group.

Minutes