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Central Home Ownership Panel (CHOP)

Central Home Ownership Panel (CHOP) is our most senior level homeowners’ committee. The group consists of leaseholders and shared owners from across the Hyde Group. 

The group works closely with the Home Ownership Team. They scrutinise and are consulted on different aspects of services that affect home owners of any tenure, including service charges.

The panel is a formal subcommittee of Hyde Residents Voice (HRV) and can refer disputes or escalate non-performance to HRV for consideration. 

CHOP are currently recruiting. If you’re a Hyde home owner (shared owner, leaseholder or freeholder) and are interested in learning more or joining CHOP, why not come along and observe a meeting? Email: residentengagement@hyde-housing.co.uk

Minutes of the CHOP's last few meetings can be found at the bottom of this page.

CHOP last met on the 3 December and discussed the repairs service, building safety, service charges and Hyde’s new resident engagement strategy 2020-3. Key discussion points were:

  • Gas contractor performance and communication are both poor and need improvement. Some London members also confirmed that one of their repair contractors was also under-performing. CHOP wanted more information about customer satisfaction survey data – this will be discussed at a future meeting.
  • CHOP welcomed the progress made towards building safety, in particular, fire safety since the Grenfell tragedy. There was a discussion about how home owners need to meet their lenders’ requirements for building safety. CHOP highlighted how Hyde could make this easier for home owners including clearer information on our website.

  • There was a detailed discussion about service charges and the length of time it was taking for Hyde to get this right. CHOP acknowledged the additional resources Hyde had committed to doing this, but voiced their frustration that residents weren’t seeing the outcomes of this work sooner.

  • CHOP made some suggestions about improving resident engagement and identified best practice from a recent local engagement event. They emphasised that many residents do still want face to face contact and that this has been lacking recently.

Minutes