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Our Service Charter

The Service Charter (PDF, 1.79MB) sets out the level of service residents can expect from Hyde and its contractors. It outlines our approach to delivering great service and the accountability of our people.

Our staff and contractors are committed to providing the best possible experience for our residents. In return, we expect our residents to care for their homes and keep us updated about their property.

The Service Charter is endorsed by the Directors of Hyde’s contractors, senior Hyde staff and members of the Hyde Resident Procurement Panel.