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The service charge actual statements for 2017/18 were sent out to residents in September 2018.

As you are aware we introduced some changes to our service charge system and processes at the start of this year, to make them clearer, easier to understand and costs more transparent. These changes were introduced from February 2018. Please visit our regularly updated questions and answers  page for more information on service charges.

Remember, payment of your rent and service charge is a priority - please read more on our Paying on time page. 


What has changed? | The service charge annual cycle | Help and advice | Service charge actuals 2017/18 | Service charges estimate 2018-19

What has changed? 

  • The way we group our estates, buildings and homes has changed. These groupings will ensure we have a consistent approach to asset and financial management across all our properties.
  • Service charge statements now provide greater visibility on the charges and costs residents have to pay. The statements will continue to be itemised but are now separated under the new groupings, making it clearer and easier to understand.
  • Our new Property Managers are the eyes and ears on our estates making sure services are delivered and keeping accurate records. They monitor service standards in communal areas, (cleaning, gardening, communal repairs, health and safety) and report back to our Service Charge Team. You can learn more about Property Managers by watching our short film.

For additional information please refer to our Q&A page.

Property groupings


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The service charge annual cycle 

Service charge estimates are sent out between January to March each year, statements for the previous year are sent out by the end of September and estimated charges for the following year are prepared between October and December.



Your statement explained


Help and advice

If you can’t find answers to your service charge query on our Q&A page, please contact our team who are committed to helping and supporting you and agree the best way forward.

Service charge actuals 2017/18

If you have a specific issue relating to your actual service charge statement for 2017/18, please fill in our online service charge enquiry form or email 

Service charge estimate 2018-19

Service charge 2018-19 estimate explained (PDF, 1.8MB)


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