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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

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Your rent charges explained

You must pay your rent. If you do not then you may lose your home. If you are having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.

Changes to rent and service charges - 2017

Find out more about:

Help with universal credit

If you need help claiming universal credit you can see our short film which includes simple ways for you to pay your rent.


When to pay your rent

You have to pay your rent regularly in advance of when it is due. At the beginning of your tenancy we will ask you to pay your rent in advance. Please check your tenancy agreement or ask us for more details.

Our responsibilities

  • We review your rent once a year.
  • We will give you advance notice of any changes.

Changes to rent charges 2017/18

Key dates

  • Rent and service charge changes letters posted from 20 February 2017.
  • New rent and service charge changes implemented from 1 April 2017.

You will receive a letter in February confirming what your rent will be from April 2017.

The government set out their budget on 8 July 2015 and as part of this it was announced that all rents paid in the social housing sector will be reduced by 1% a year for the next four years, so the good news for residents is that for the second year running most rents will come down by 1% in April.

Your rent will be calculated based on your tenancy type as outlined below, but your letter will provide further details. There is also more information in our Rent FAQs.

General needs:  -1%

Tenancies where a social housing rent is charged on either an assured or assured shorthold tenancy (summer 2015 Budget announcements).

Affordable rent (ART): -1%

Tenancies created following the Welfare Reform Act 2012 where rents are set at up to 80% of the market value (summer 2015 Budget announcements).

Secure tenancies: -1%

Tenancies that started before 1989 (summer 2015 Budget announcements – part of a separate process).

Mortgage rescue: -1%

Tenancies where Hyde has purchased the properties and let them back to the original owner at an intermediate market rent (summer 2015 Budget announcements – part of a separate process).

Supported housing tenancies: -1%

Rented accommodation where there is an additional support need - for example, access to a warden or support worker (deferred last year but part of the 1% Rent Reduction from this year).

Shared ownership: +2% + Lease

Tenancies where the customer owns a % of the property and pays rent on the remainder owned by Hyde (September 2016 RPI plus 0.5%, 1% or 2% measure from ONS, dependent on lease).

Intermediate rent: Based on market review

Tenancies where rent is charged at 80% of market value (80% of market rent – calculated by Hyde New Homes – with increase capped to 20%).

Market rent: Based on market review

Tenancies where rent is charged at market value. (100% of market rent – calculated by Hyde New Homes with increase capped to 20%).

Garages, Parking Spaces, Licences, Allotments: +5%

September 2016 RPI measure from the ONS plus 3% to bring charges in line with market rates.

Changes to service charges

Information about your service charges will also be contained in the February letter. Even if your rent decreases, your service charges may still increase.  Read further information about service charges and how these are calculated.

If you have any questions once you receive your notification, please first read through the FAQs. If you still have a query, please email HydeRentLetters@hyde-housing.co.uk and we will reply within 48 working hours.

 

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