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Helping you with rent arrears

If you cannot pay your rent for any reason it is very important that you contact us straight away so that we can help you.

Please do not ignore any letters about your rent, as the sooner you talk to us, the more help we can offer.

We also have a Welfare Specialist team within our income department who can offer you advice and practical assistance in making any claim for benefits. Alternatively call the National Debtline on 0808 808 4000.

See also;

Discretionary housing payment (DHP)

If you are struggling to pay a shortfall in your rent, you may be able to claim a discretionary housing payment (DHP).

A DHP can be claimed when you are already getting either Universal Credit or Housing Benefit.

Your local authority is able to make a short-term award if you are struggling to pay your rent. This is often when you are affected by the bedroom tax or benefit cap but can also be for other reasons such as short term illness or family circumstances.

Local authorities have information on their websites but you can also contact our income department for advice. We have experienced staff who can guide on whether you should apply and who can help you with the applications. For example, we recently helped a resident affected by the benefit cap to apply and she has now been awarded £70 a week towards her rent for 20 weeks.

For more information, see the DHP guide on the website.

Payment on time