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Why am I being charged 53 weeks rent next year? 

There are 52 weeks plus one day in each year. That means every six years or so (subject to leap years), tenants have to make 53 rent payments, to cover the extra days.

The next financial year (2019/20) the extra day falls on a Monday so tenants will pay for this next year by making 53 rent payments.

You can use our rent calendar to understand how this will work.

What you need to do:

  • If you pay weekly, continue to pay each week as usual.

  • If you pay by Direct Debit you don’t have to do anything as we will make the change and let you know.

  • If you pay fortnightly, four-weekly or monthly, you will need to make sure that your payments cover the extra week. 

Why is my weekly rent going down but my monthly Direct Debit going up?

If you pay your weekly rent by monthly direct debit, you may see your direct debit increase even though your rent has gone down. This is due to the 53 week rent due this year to account for the extra day, every six years.

See our further FAQS:

  • How are social housing rents set?

    We set social rents based on a formula set by government legislation.

    At the time of publication, Social Rents are set according to the rent reduction framework set out in The Welfare Reform and Work Act 2016. This required that rents should be reduced by 1% every year for the four years from 2016/17 to 2019/20. We are therefore in the fourth and final year of rent reductions.

    The government has recently announced that from 2020/21 rents will be increased again by CPI + 1% and regulation will revert to the Regulator of Social Housing’s Rent Standard Guidance.

  • How is my rent worked out?

    From April 2019, if you live in social housing, as a general rule your rent will be reduced by 1%. Any exceptions are set out under the 'Changes in rent by Tenure' section of the changes in rent charges page.

  • Why has my charge increased when I am eligible for the 1% rent reduction?

    Your rent has been reduced by 1% in line with government guidelines. However, your charge may include service charges which will affect the amount you have to pay and may mean that overall there is an increase.

  • My rent is set at intermediate or market rent. How will my new rent be set?

    Market rent is based on the average local market rate for the type of property you rent. Your charge will reflect any changes to the local market. If your rent is an intermediate market rent it will be set at 80% of the local market rate. The increase however, has been capped at 20% to limit the impact of significant increases in the local market.

  • What is a Section 13 notice? Does it apply to me?

    If your tenancy agreement does not have terms and conditions for your rental charge review, a Section 13 notice is issued to you with your letter if your charge is increased.

    The Section 13 notice also explains your right of appeal to a tribunal for a market rent to be decided.

    If you are unhappy with the level of your rent increase, you have the right to appeal to the tribunal. If you wish to appeal you must do so before the date the increase starts.

    The tribunal is the First-tier Tribunal or the Upper Tribunal, a body with legal powers to settle disputes in the level of rent amongst other things. It is an independent decision making body which is completely unconnected to the landlord, the resident, or any other public agency. The tribunal will look at the matter of the rent dispute for the property following an application or a referral made to it. You can contact any office in writing, by telephone, via e-mail, or you can visit their office. Please visit the First-tier Tribunal pages for contact details of the regional office for your area.


  • How is my service charge set?

    Please refer to our service charges page for our new property groupings and how the shares of service costs will be calculated.

  • Why is my garage rent above the cap for my area?

    The rent for the garage will be capped at £15.65 (outside London) and £28.16 (Greater London),  but VAT is added on which may take it over the cap.

  • When do I pay ground rent?

    If you are liable to pay ground rent (as detailed in your lease) you will be issued with a legal notice requesting payment up to 60 days before payment is due. If you are due to pay ground rent you will receive notification of this in a separate letter.

  • My rent and service charges are too high at the moment. What can I do about it?

    If you have concerns about being able to pay your rent and service charge, please contact us. The sooner you get in touch, the sooner we can help.

    Hyde follows the Government’s rent policy which sets the prescribed yearly formula, so we are unable to change these. Service charges are based on the services you receive and, in some cases, a contribution to a reserve account for future works. This, too, cannot be changed.


  • I have received my rent review letter but my rent is paid by Housing Benefit. Do I need to do anything?

    It is your responsibility to make sure that your Housing Benefit is changed accordingly. For all residents receiving Housing Benefit, we do provide your local authority with details of rent increases at the time your rent change letter is sent out, but you must ensure your benefit payment is updated.

  • I have received my rent review but I claim Universal Credit. Do I need to do anything?

    Yes. It is your responsibility to make sure that the Department for Work and Pensions is aware of the change in your rental charge and can adjust your payment. You need to update your online account with your new rent and service charges in the two week period between 1 and 14 April 2019.

    To do this, log in to your UC online account and in ‘where you live and what it costs’ input the new rent figures given to you in your letter. Then check your journal to confirm that it shows that you have done this. If you forget, do it as soon as possible. If you do not do this, you risk receiving an incorrect payment and falling behind on your rent.

  • I have received my rent review letter, but my rent is paid by Direct Debit. Do I need to do anything?

    Your Direct Debit will be automatically adjusted and your Direct Debit instruction will be updated from your April 2019 payment. 

    You should receive a letter directly from Allpay in March 2019. It is your responsibility to check that your Direct Debit has been increased correctly to cover the full charge that you need to pay. 

    If you are on partial Housing Benefit and pay by Direct Debit, we will have to wait for the Housing Benefit department to tell us what your new entitlement is before we can make the change.

  • I have received my rent review letter, but I pay my rent online. Do I need to do anything?

    You are responsible for ensuring that the payment is correct. If you pay by standing order, it is important you tell your bank about the new rent and service charge. You may wish to consider moving to Direct Debit so that the change happens automatically in future.

  • What happens if I don’t pay my rent and/or service charge on time?

    Payment of your rent and service charge must be first on your list of outgoings. This is because non-payment can result in you being evicted from your home.

    You must contact us if there are any changes to your circumstances which affect your ability to pay your rent. We try to prevent this happening by helping you with budget advice and benefit applications, but rent payments are your responsibility and you could be at risk of losing your home if you do not pay your rent.

    Payment of rent and service charge is not optional. We are here to help you, so please contact us as soon as possible if you are having financial problems.

  • What method of payment can I use to pay my rent or service charge?

    See our Ways to Pay page for payment methods.

  • I can’t find my question/query. Who do I contact?

    If you have any queries, please call our Customer Services on 0800 3 282 282 or email:

  • I'm a shared owner and I have a query about my rent. Who do I contact?
    Please visit our shared owner rents page for additional information on rent charges for shared owners.
  • Why is my rent more than my neighbours?

    We are unable to discuss your neighbour's tenancy with you directly, but differences can occur because of tenancy type or the rental history of your home. Your rent is calculated according to rules set out in the Welfare Reform and Work Act 2016.

    This law introduced new rules around the levels of rents that can be charged by landlords providing social housing during the period from 2016/17 to 2019/20. Hyde has consulted the Welfare Reform and Work Act 2016 and applied the relevant guidance to calculating rent for your home.