Frequently asked questions about your rent - 2018/2019
How are social housing rents set?
We set social rents based on a formula set by government legislation.
At the time of publication, Social Rents are set according to the rent reduction framework set out in The Welfare Reform and Work Act 2016. This required that rents should be reduced by 1% every year for the four years from 2016/17 to 2019/20. We are therefore in the third year of rent reductions.
The government has recently announced that from 2020 rents will be increased again by CPI + 1% and regulation will revert to the Regulator of Social Housing’s Rent Standard Guidance.
How is my rent worked out?
From April 2018, if you live in social housing, as a general rule your rent will be reduced by 1%. Any exceptions are set out under the 'Changes in rent by Tenure' section of the changes in rent charges page.
Why has my charge increased when I am eligible for the 1% rent reduction?
Your rent has been reduced by 1% in line with government guidelines. However, your charge may include service charges which will affect the amount you have to pay and may mean that overall there is an increase.
My rent is set at intermediate or market rent. How will my new rent be set?
Market rent is based on the average local market rate for the type of property you rent. Your charge will reflect any changes to the local market. If your rent is an intermediate market rent it will be set at 80% of the local market rate. The increase however, has been capped at 20% to limit the impact of significant increases in the local market.
What is a Section 13 notice? Does it apply to me?
If your tenancy agreement does not have terms and conditions for your rental charge review, a Section 13 notice is issued to you with your letter if your charge is increased.
The Section 13 notice also explains your right of appeal to a tribunal for a market rent to be decided.
If you are unhappy with the level of your rent increase, you have the right to appeal to the tribunal. If you wish to appeal you must do so before the date the increase starts.
The tribunal is the First-tier Tribunal or the Upper Tribunal, a body with legal powers to settle disputes in the level of rent amongst other things. It is an independent decision making body which is completely unconnected to the landlord, the resident, or any other public agency. The tribunal will look at the matter of the rent dispute for the property following an application or a referral made to it. You can contact any office in writing, by telephone, via e-mail, or you can visit their office. Please visit the First-tier Tribunal pages for contact details of the regional office for your area.
How is my service charge set?
Please refer to our service charges page for our new property groupings and how the shares of service costs will be calculated.
When do I pay ground rent?
If you are liable to pay ground rent (as detailed in your lease) you will be issued with a legal notice requesting payment up to 60 days before payment is due. If you are due to pay ground rent you will receive notification of this in a separate letter.
My rent and service charges are too high at the moment. What can I do about it?
Hyde follows the Government’s rent policy which sets the prescribed yearly formula, so we are unable to change these. Service charges are based on the services you receive and, in some cases, a contribution to a reserve account for future works. This, too, cannot be changed.
If you have concerns about being able to pay your rent and service charge, please contact our Customer Services on 0800 3 282 282.
I have received my rent review letter but my rent is paid by Housing Benefit. Do I need to do anything?
It is your responsibility to make sure that your Housing Benefit is changed accordingly. For all residents receiving Housing Benefit, we do provide your local authority with details of rent increases at the time your rent change letter is sent out, but you must ensure your benefit payment is updated.
I have received my rent review but I claim Universal Credit. Do I need to do anything?
Yes. It is your responsibility to inform that the Department for Work and Pensions of the change in your rental charge.
I have received my rent review letter, but my rent is paid by Direct Debit. Do I need to do anything?
Your Direct Debit will be automatically adjusted and you should receive notification from Allpay in March 2018. Your Direct Debit instruction will be updated from your April 2018 payment.
If you are on partial Housing Benefit and pay by Direct Debit, we will have to wait for the Housing Benefit department to tell us what your new entitlement is before we can make the change.
It is your responsibility to ensure that your Direct Debit has been increased correctly to cover the full charge that you need to pay.
I have received my rent review letter, but I pay my rent online. Do I need to do anything?
You are responsible for ensuring that the payment is correct. If you pay by standing order, it is important you tell your bank about the new rent and service charge. You may wish to consider moving to Direct Debit so that the change happens automatically in future.
- Why haven’t I received a Martlet Calendar Card?
What happens if I don’t pay my rent and/or service charge on time?
Payment of your rent and service charge must be first on your list of outgoings. This is because non-payment can result in you being evicted from your home.
You must contact us if there are any changes to your circumstances which affect your ability to pay your rent on time. We try to prevent this happening by helping you with budget advice and benefit applications, but rent payments are your responsibility and it is you and your family who are at risk of losing your home if you do not pay your rent.
Payment of rent and service charge is not optional. We are here to help you, so please contact us as soon as possible.
What method of payment can I use to pay my rent or service charge?
See our Ways to Pay page for payment methods.
- I can’t find my question/query. Who do I contact?