Changes to rent charges 2023-24
Rent and service charge change letters were posted in February 2023
For monthly rent and service charge, changes were applied from 1 April 2023
For weekly rent and service charge, changes were applied from 3 April 2023
The Government has capped rent increases this year to 7%.
Social rents are set by government legislation. Usually this is a maximum of CPI+1% as directed in the Rent Standard 2023 (PDF on GOV.UK).
However because CPI (which is a measure of UK inflation) is so high at the moment, the Government has decided to cap some rent increases to 7%.
The letter we send to you in February will explain your rent increase in detail. We’ve also made the decision to cap shared ownership customers’ rent increase to 7%.
If you receive service charges, your letter will also contain your service charge estimate for the upcoming financial year.
You need to start paying your new rent charges from the date your rent increases. This will be explained in the letter we sent. If you’ve lost this letter and need a copy, contact us.
- If you pay by direct debit, you don’t need to do anything. Your payments will automatically be adjusted, and you’ll receive confirmation of this from AllPay Limited, in March 2023.
- If you manage your payments online, please adjust your payments to the new amount from the day of your increase.
- If you’re receiving Universal Credit or Housing Benefit. You must notify Universal Credit (UC) or housing benefit about your rent changes. Please check your letter for more details. UC must be notified on the date of your increase or before the end of your assessment period. Housing Benefit can be notified right away.