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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Saving energy and keeping your bills down

With energy bills on the increase, we are all looking for ways to save money.  Here some useful tips for saving energy at home and keeping your bills down.

  • Keep your radiators clear by moving furniture away so that the warmth can circulate better.
  • Draught-proof your windows, doors and loft hatch to save around £30 a year (avoid draught- proofing kitchen and bathroom windows or rooms that are prone to damp).
  • Replace standard bulbs and halogen spotlights in your home with energy saving light bulbs such as LEDs.  These typically use around 60% less energy saving up to £35 per year in electricity bills.
  • Remember to turn your electrical appliances off at the socket when not in use as they could still use energy  on standby mode.
  • Only fill the kettle with as much water as you need, and you could save around £7 in energy bills a year.
  • Keep your showers to about 10 minutes.  Spending one minute less in the shower each day will save you money on your energy bill, as well as your water and sewerage bills if you have a water meter.
  • Don’t overpay for the energy you’re using;  get advice on switching supplier from the Citizens Advice website.
  • Compare gas and electricity prices and make sure you are on the cheapest tariff for you.

For more information see


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