Proportion of repairs completed within target timescale (non-emergency) (rented homes): 81.7%
Proportion of repairs completed within target timescale (emergency) (rented homes): 98.5%
Our Tenant Satisfaction Measures for complaints
Stage 1 complaints received per 1,000 homes
Stage 1 complaints responded to within the Housing Ombudsman’s Complaint handling code timescales (rented homes): 82.1%
Stage 1 complaints responded to within the Housing Ombudsman’s Complaint handling code timescales (shared ownership): 72.9%
Stage 2 complaints received per 1,000 homes
Stage 2 complaints responded to within the Housing Ombudsman’s Complaint handling code timescales (rented homes): 86.6%
Stage 2 complaints responded to within the Housing Ombudsman’s Complaint handling code timescales (shared ownership): 77%
Our Tenant Satisfaction Measures for antisocial behaviour
Antisocial behaviour cases opened per 1,000 homes: 40.2
Antisocial behaviour cases opened per 1,000 homes involving hate incidents: 0.6
