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Coronavirus - Need help?

Hear more about how we've helped residents during the pandemic from Income Officer Yetunde Soremi.

Last updated 6 July

Food support | Health issues | Domestic abuse | Vulnerable, elderly and at-risk customers | Help to find a jobFurther help

Our Frequently Asked Questions page has lots of information about what to do and where to get help during the coronavirus pandemic. 

If you need help with food 

All local and district councils have set up community hotlines and help centres; most offer emergency food services and can also advise on other support. These are usually food parcels with essential items delivered to your door. To register for this support please look on the coronavirus/COVID-19 pages on your local council’s website.

Alternatively, you may be able to get support from your local food bank. Most food banks are now offering a contact free delivery service. Find your local Trussell Trust food bank.  

Food banks usually require you to have an electronic voucher from a registered agency, such as Hyde or your local Citizens Advice Bureau. If you need help or advice, please contact food@hyde-housing.co.uk

If you have a health condition, or if you are self-shielding or self isolating

Government advice for vulnerable people shielding and self-isolating has been updated but you can still register for additional support. This includes deliveries of basic supplies, priority for supermarket deliveries, prescription collections and help to meet your basic care needs.

Visit the Government's web pages on how to register for support.

If you don’t have a health condition but are self-isolating for other reasons, and need support with basic needs (food, medicine and care), you should contact your local council.

If you need any further help, please look at our FAQs during coronavirusadvice toolkit, and the benefit checker, which has been updated to include new entitlements introduced because of coronavirus.

If you, or someone in your home, is self-isolating or shielding, then we can only carry out emergency repairs and have to follow strict procedures to keep everyone safe. Find out more here.

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If you are at risk of harm or domestic abuse 

The Government’s stay at home advice in response to the coronavirus situation can create new challenges for people experiencing domestic abuse. If you are worried about self-isolating with someone who is harming (or may harm) you, we can help.  Here's how to contact us

If you are in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide gives advice on what to do to get help.

If you are experiencing domestic abuse you may find this guidance about staying safe and getting help useful. 

If the lockdown and social distancing mean you are unable to reach out to friends, family and support workers for support, Boots stores across the country are making their pharmacy consultation rooms available as safe spaces where you can go for help and safely access support while following social distancing guidelines. 

Women’s Aid and GALOP have updated their websites to include safety advice specific to the coronavirus pandemic.

For help and support please visit our advice and support page.

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If you are vulnerable, elderly or at-risk

We are in regular contact with our residents in our sheltered and supported schemes and have been making extra calls to residents who want them. We encourage the community to come together at this difficult time and look out for older or more vulnerable neighbours.

Do stay in touch with any friends, family or neighbours who can check in on you regularly and provide the support you need.

Help to find a job 

If you need help finding work, our expert employment advisers can offer support over the phone, on email and via Skype. We work with local employment partners and have contacts with companies who are currently recruiting key workers, including supermarkets, warehouses and call centres.

If you are unemployed, live in London and are aged 16 or over, you are eligible to join the free Love London Working programme. You will work with a qualified and experienced employment adviser on a one-to-one basis, to help you get back into employment and get training. Email LoveLondonWorking@hyde-housing.co.uk to find out more.

Further help

Our teams are continuing to contact customers to let them know what support is available, such as food banks and help from voluntary groups. Local council schemes have been set up to support people who need help and we will make sure our customers know about them and are able to access the help they need – contact us if you need help with this.

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Return to our Coronavirus - information for customers page.

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