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Coronavirus - repairs and maintenance services


Last updated 19 July 2021

We're providing you with a full repairs service. We will continue to monitor government guidance and will update you if anything changes.

Staying safe

Our priority is to ensure that you and our employees are kept safe. If you are self-isolating and we are due to visit you, please let us know as soon as possible so that we can rearrange the visit by calling us on 0800 3 282 282.

If you are self-isolating or displaying coronavirus symptoms and you need an emergency repair carried out in or on your home, we will carry out a risk assessment and make sure your home is safe.

We have asked operatives to open the windows of any room they are working in to ensure good ventilation for your safety and theirs.

Repairs and maintenance services

We are delivering our repairs and maintenance services, so to report a repair please contact us in the usual ways.

We're grateful for your continued patience during this difficult time, as we know that some things may take longer than normal, as we work hard to provide a high level of customer service, while keeping customers and employees safe.

We will still be contacting you before appointments and operatives will ask if anyone is self-isolating before they enter your home.

In these cases, we are only able to carry out emergency repairs and will be following special procedures. If you need to cancel an appointment because you are shielding or self-isolating, please call us as soon as possible, on 0800 3 282 282.

How to get in touch

If you need any further information or support, please contact us.

Further information for customers