Last updated 25 February 2021
In line with the latest government announcement on 4 January of a third national lockdown, we can still travel for work and we aim to provide our full repairs service. Should there be changes to the guidance or in our resource levels, this may change temporarily. We will publish any service changes here as soon as they are made.
Our priority is to ensure that you and our employees are kept safe. If you are self-isolating and we are due to visit you, please let us know as soon as possible so that we can rearrange the visit by calling us on 0800 3 282 282.
The NHS COVID-19 app, is available to download for free and is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community. We are encouraging our employees, contractors and customers to download this app.
If you are self-isolating or displaying coronavirus symptoms and you need an emergency repair carried out in or on your home, we will carry out a risk assessment and make sure your home is safe.
Please note that government guidance allows our staff, including operatives, to go into a household if they are there for work. We have asked operatives to open the windows of any room they are working in to ensure good ventilation for your safety and theirs.
Repairs and maintenance services
We are continuing to deliver our repairs and maintenance services, so to report a repair please contact us in the usual ways.
We're grateful for your continued patience during this difficult time, as we know that some things may take longer than normal, as we work hard to provide a high level of customer service, while keeping customers and employees safe. Also, some jobs require more than one operative, which may mean we can’t do them at the moment, due to social distancing.
We will still be contacting you before appointments and operatives will ask if anyone is self-isolating before they enter your home.
In these cases, we are only able to carry out emergency repairs and will be following special procedures. If you need to cancel an appointment because you are shielding or self-isolating, please call us as soon as possible, on 0800 3 282 282.
How to get in touch
If you need any further information or support, please contact us.