Last updated 15 October 2020
Our priority is to ensure that you and our employees are kept safe. If you are self-isolating and we are due to visit you, please let us know as soon as possible so that we can rearrange the visit by calling us on 0800 3 282 282.
The new NHS COVID-19 app, is now available to download for free and is the fastest way to see if you’re at risk from coronavirus. The faster you know, the quicker you can alert and protect your loved ones and community. We are encouraging our employees, contractors and customers to download this app.
If you are self-isolating or displaying coronavirus symptoms and you need an emergency repair carried out in or on your home, we will carry out a risk assessment and make sure your home is safe.
Please note that government guidance allows our staff, including operatives, to go into a household of six without breaching the limit if they are there for work.
Repairs and maintenance services
Repairs and maintenance services are now back to normal, so to report a repair please contact us in the usual ways.
However, please be patient, as we may experience delays, for example, if we have a surge in demand or if there is a local lockdown. Also, some jobs require more than one operative, which may mean we can’t do them at the moment, due to social distancing.
We will still be contacting you before appointments and operatives will ask if anyone is self-isolating before they enter your home.
In these cases, we are only able to carry out emergency repairs and will be following special procedures. If you need to cancel an appointment because you are shielding or self-isolating, please call us as soon as possible, on 0800 3 282 282.
How to get in touch
If you need any further information or support, please contact us.