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Coronavirus - information on property and resident services

Hear more about our property and resident services during the coronavirus outbreak, and how our services are getting back to normal from Tenancy Officer Laura Bond.

Last updated 15 October 2020

Our property and resident services are continuing to provide a full service to our customers, whilst keeping you and our employees as safe as possible. Modern technology is enabling our teams to work from home and some of our staff, including estate managers, security guards and caretakers, are classed as essential workers, which means we can provide most services.

Find out the latest information on repairs and maintenance, and how we are carrying out repairs for residents who are shielding or self-isolating.

For more information on our services, visit the Tenants section of our website.

Dealing with anti-social behaviour

While ASB reports increased during lockdown, we were able to continue to investigate and resolve many issues without face-to-face contact, although some cases took longer to resolve than normal.

ASB officers are resuming home and site visits to investigate issues, although the majority of cases will be handled by telephone, email and WhatsApp in the first instance. While social distancing guidelines are being relaxed in some situations, we would be very grateful if you could still maintain a safe distance from our staff, particularly if they have to enter your home.

You can find out more about the changes to ASB Services on our web page, where you can also find links to our online ASB Toolkit and read our ASB policy.

Dealing with domestic abuse

The Government’s stay at home advice in response to the coronavirus situation can create new challenges for people experiencing domestic abuse. If you’re worried about self-isolating with someone who’s harming (or may harm) you, we can help. Here’s how to contact us about domestic abuse.

If you’re in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide tells you what to do to get help.

If the lockdown and social distancing mean you’re unable to reach out to friends, family and support workers for support, Boots stores across the country are making their pharmacy consultation rooms available as safe spaces where you can go for help and safely access support, while following social distancing guidelines.

Women’s Aid and GALOP have also updated their websites to include safety advice specific to the coronavirus pandemic.

For help and support please visit our advice and support page.

How to get in touch

If you need any further information or support please contact us.

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