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Coronavirus - information on property and resident services

Last updated 19 July 2021

Our property and resident services are providing a full service to our customers, whilst keeping you and our employees as safe as possible. 

We will continue to visit customers in their homes if they require a home visit or if we require further information or evidence which cannot be collected from you by telephone or via a video call. Property Managers are completing full inspections of communal areas and our Estates Services teams are all on site as normal.

Find out the latest information on repairs and maintenance, and how we are carrying out repairs for residents who are shielding or self-isolating.

For more information on our services, visit the Tenants section of our website.

Dealing with anti-social behaviour

ASB officers are carrying out home and site visits to investigate issues. We are sorry if calls take longer to resolve than normal, as we work hard to keep our customers and employees safe.

You can find out more about the changes to ASB Services on our web page, where you can also find links to our online ASB Toolkit and read our ASB policy.

Dealing with domestic abuse

The Government’s stay at home advice in response to the coronavirus situation created new challenges for people experiencing domestic abuse. If you’re worried about self-isolating with someone who’s harming (or may harm) you, we can help. Here’s how to contact us about domestic abuse.

If you’re in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide tells you what to do to get help.

If social distancing means you’re unable to reach out to friends, family and support workers for support, Boots stores across the country are making their pharmacy consultation rooms available as safe spaces where you can go for help and safely access support, while following social distancing guidelines.

Women’s Aid has also updated itswebsite to include safety advice specific to the coronavirus pandemic.

For help and support please visit our advice and support page.

How to get in touch

If you need any further information or support please contact us.

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