Last updated 17 May 2021
Our property and resident services are continuing to provide a full service to our customers, whilst keeping you and our employees as safe as possible.
We will continue to visit customers in their homes if they require a home visit or if we require further information or evidence which cannot be collected from you by telephone or via a video call. Property Managers are completing full inspections of communal areas and our Estates Services teams are all on site as normal.
Find out the latest information on repairs and maintenance, and how we are carrying out repairs for residents who are shielding or self-isolating.
For more information on our services, visit the Tenants section of our website.
Dealing with anti-social behaviour
ASB officers are carrying out home and site visits to investigate issues, although cases will still be handled by telephone, email and WhatsApp in the first instance. To keep our customers and staff safe, we would be very grateful if you could maintain a safe distance from our staff, particularly if they have to enter your home. We are sorry if some cases take longer to resolve than normal, as we work hard to keep our customers and employees safe.
Dealing with domestic abuse
The Government’s stay at home advice in response to the coronavirus situation created new challenges for people experiencing domestic abuse. If you’re worried about self-isolating with someone who’s harming (or may harm) you, we can help. Here’s how to contact us about domestic abuse.
If you’re in immediate danger, please call 999 and ask for the police. If you are unable to speak to the call operator, the Silent Solution guide tells you what to do to get help.
If social distancing means you’re unable to reach out to friends, family and support workers for support, Boots stores across the country are making their pharmacy consultation rooms available as safe spaces where you can go for help and safely access support, while following social distancing guidelines.
For help and support please visit our advice and support page.
How to get in touch
If you need any further information or support please contact us.