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Coronavirus - information for sheltered and supported housing residents

Last updated 22 July 2021

Protecting people more at risk from coronavirus

If you are over 60 or clinically vulnerable, you could be at higher risk of severe illness from coronavirus. You should be especially careful to minimise your contact with others, especially if you have yet to receive both vaccine doses. 

We remain committed to delivering services and will continue to monitor government guidance and will update you if anything changes.

Scheme officers onsite

Our Scheme Officers have now returned to their schemes for their full contractual hours, in line with government guidance.

Repairs and services

Social distancing measures have now ended in the workplace. However, our priority is to ensure that you and our employees are kept safe. We’ll remain cautious whilst providing our services to you and we’ll always follow government advice to ensure that we continue to work safely . All of our front-line operatives will have a face covering with them at all times and will offer to put it on, if they’re not already wearing it, before entering your home.

If you are self-isolating or displaying Covid symptoms and we are due to visit you, please let us know as soon as possible so we can rearrange the visit. If you need an emergency repair carried out in or on your home, we will carry out a risk assessment and make sure your home is safe.

Communal facilities

Our communal facilities can now be used for social purposes and we have enjoyed welcoming residents back to the communal lounges.


Following the reduction in infection rates and the successful vaccine programme, the communal touch point cleaning has now ended and has been replaced by the standard cleaning frequency and specification.

Guest rooms

Guest rooms are now available for family visits to support residents and we are now able to accept bookings for social stays.

Hair salons

Hair salons are now open.

How to get in touch

If you need any further information or support please contact us.