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Coronavirus - information for sheltered and supported housing residents

Hear more about our sheltered and supported housing during the coronavirus outbreak, and how things are getting back to normal from Scheme Officer Nick Barber.

Last updated 6 July 2020

We are very grateful for the help and understanding of our sheltered and supported accommodation residents during lockdown, while staff have had to work from home. We have given them as much support as possible, which has included making regular phone calls to those residents who wanted them.

Scheme officers will be returning to their schemes from early July, when we will start to open up communal lounges. On-site hair salons will re-open from 4 July. We continue to carry out daily touchpoint cleaning, to ensure the cleanliness of handrails, door handles and lift buttons.

Scheme officers returning from July

Scheme officers will start to return to their schemes from July. However, to ensure social distancing, please continue to contact your scheme officer using either your telecare system or by phone, as it is safer for everyone to stay in their flat whenever possible. We will meet with residents on a one-to-one basis in the communal lounges and, unfortunately, we won’t be able to hold resident group meetings for the foreseeable future.

Our scheme officers are really looking forward to coming back to the schemes. They will be using Personal Protective Equipment (PPE) and please don’t be offended if they remind you to stick to social distancing guidelines of being at least 1m away from anyone else.

Communal lounges re-opening in July

Communal lounges will be officially open again from 6 July, for residents only; no visitors will be allowed. We will be putting posters up to remind residents to socially-distance; as many residents are in the vulnerable category, it is important that everyone keeps at least 1m away at all times. We may have to introduce a booking system to minimise numbers in smaller lounges.

Hair salons re-opening from 4 July

Some hair salons will re-open from 4 July, and will be available to use by appointment only. To keep to social distancing guidelines, only one customer will be allowed in the salon at a time.

Guest rooms remain closed in July

Our guest rooms are still closed, except for family members in urgent circumstances. Of course, anyone showing symptoms of coronavirus should not visit a scheme and there will be a 48-hour gap between guests’ visits to these rooms (for urgent circumstances only). Social stays are still not allowed; we are continuing to review reopening plans and will update residents, when the situation changes. Residents are able to have guests of their choice in their homes. 

Communal laundry rooms

Our communal laundry rooms have remained opened throughout the lockdown. Please can all residents remember to social distance and where possible only one household at a time.

How to get in touch

If you need any further information or support please contact us.