Last updated 15 October 2020
We are very grateful for the help and understanding of our sheltered and supported accommodation residents during lockdown, while staff have had to work from home. We have given them as much support as possible, which has included making regular phone calls to those residents who wanted them.
Scheme officers are working at their schemes for part of the week. They can be contacted on their mobile phones during their working hours when they are based at home. We continue to carry out daily touchpoint cleaning, to ensure the cleanliness of handrails, door handles and lift buttons.
Scheme officers on site
For the hours that scheme officers are on site, to ensure social distancing please continue to contact them using either your telecare system or by phone, as it is safer for everyone. We will meet with residents on a one-to-one basis in a safe space and, unfortunately, we won’t be able to hold resident group meetings for the foreseeable future.
Our scheme officers will be using Personal Protective Equipment (PPE) and please don’t be offended if they remind you to stick to social distancing guidelines of being at least 2m away from anyone else.
Communal lounges are open, for residents’ use only; no visitors will be allowed. Posters are displayed to remind residents to socially-distance; as many residents are in the vulnerable category, it is important that everyone keeps at least 2m away at all times. We may have to introduce a booking system to minimise numbers in smaller lounges.
Some hair salons are available to use by appointment only. To keep to social distancing guidelines, only one customer will be allowed in the salon at a time.
Guest rooms remain closed
Our guest rooms are still closed, except for family members in urgent circumstances. Of course, anyone showing symptoms of coronavirus should not visit a scheme and there will be a 48-hour gap between guests’ visits to these rooms (for urgent circumstances only). Social stays are still not allowed; we are continuing to review reopening plans and will update residents, when the situation changes. Residents are able to have guests of their choice in their homes.
Communal laundry rooms
Our communal laundry rooms have remained opened throughout the lockdown. Please can all residents remember to social distance and where possible only one household should use these facilities at a time.
How to get in touch
If you need any further information or support please contact us.
Return to our Coronavirus - information for customers page.